Senior Inside Sales

CIRCOR International, Inc.; Warren (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off policy

Medical, Dental, Vision Insurance available first day

Company Paid Life Insurance

Short-Term Disability Insurance

Educational Assistance

401k with company match

Employee Referral Bonus Program

Job summary

CIRCOR International, Inc. in Warren, Massachusetts is seeking a SR. INSIDE SALES REP to manage U.S. Navy pumps projects from RFQ to delivery. You will coordinate with multiple departments to prepare quotations and ensure customer satisfaction throughout the purchasing process.

The ideal candidate has a Bachelor's degree with relevant experience and strong knowledge of customer service principles. This position offers generous benefits, including insurance from the first day and a 401k with company match.

Qualifications

• Bachelor's degree preferred; significant work experience can substitute for education.
• 2-4 years of customer service experience in manufacturing support.
• 5 years in a technical environment with manufacturing concepts.

Responsibilities

• Manage and oversee U.S. Navy pump projects from RFQ to delivery.
• Prepare and submit quotations for U.S. Navy project customers.
• Document sales and marketing activities while tracking opportunities.

Skills

Knowledge of Terms and Conditions, FAR/DFAR

In-depth understanding of customer service concepts

Intermediate data entry skills

Proficiency in Microsoft Word, Excel, and Outlook

Education

Bachelor of Science degree

2-4 years’ technical customer service experience

5 years’ experience in a technical environment

Job description

SR. INSIDE SALES REP

The Inside Sales Rep provides management and oversight of U.S. Navy pumps projects from the request for quotation (RFQ) through product delivery and post-installation testing. The Inside Sales Rep serves as a single point of contact for the customer’s purchasing, engineering, operations, and quality departments. The Inside Sales Rep is responsible for managing or directly providing customer service and inside sales support. This role also provides technical assistance, support and value selection of products for various applications taking into consideration price and availability, consulting with other internal stakeholders when required.

Key Responsibilities

• Reviews customer requests for U.S. Navy project quotations coordinating with other teams including engineering, planning, purchasing, operations, and quality to develop quotations considering factory capability, factory capacity, and financial results
• Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements
• Facilitates initiative-taking customer communications and addressing customer inquiries throughout the duration of the quotation and purchase order acceptance process
• Based on Application Engineer input, recommends product or service enhancements to improve customer satisfaction and sales potential
• Documents sales and marketing activities along with tracking of opportunities
• Additional tasks and responsibilities as assigned

Candidate Profile

Knowledge, Skills & Abilities

• Knowledge of Terms and Conditions, FAR/DFAR is necessary
• Strong commitment to process and procedure adherence
• In-depth understanding of concepts and principles in customer service. Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision
• Self-started, organized, thorough, and meticulous
• Able to plan and prioritize work to meet demanding customer and internal deadlines
• Able to maintain a high level of accuracy producing quality work when working under pressure
• Intermediate data entry skills and is proficient using Microsoft Word, Excel, and Outlook software

Education & Experience

• Bachelor of Science degree, preferably in or with appropriate valve, regulator, and fluid mechanics/control related coursework, education, or experience will be considered. Significant work experience can be substituted for educational requirements on a case-by-case basis
• 2-4 years’ technical customer service experience in manufacturing support
• 5 years’ experience in a technical environment. Familiar with standard manufacturing concepts, practices, and procedures

Other

• U.S. Citizen

Benefits

• Generous paid time off policy
• Medical, Dental, Vision Insurance available first day
• Company Paid Life Insurance and Short-Term Disability Insurance
• Educational Assistance
• 401k with company match
• Employee Referral Bonus Program

Equal Opportunity Statement

CIRCOR is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities, veterans, women, and minorities are encouraged to apply.