Inside Sales Rep- Norfolk, VA

CIRCOR Naval Solutions, LLC; Norfolk (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

CIRCOR Naval Solutions, LLC in Norfolk, VA is seeking a Quotation Coordinator to review customer requests for U.S. Navy project quotations and coordinate with engineering, planning, purchasing, operations and quality to craft competitive quotes.

The role involves preparing written quotations, communicating with customers across the quotation and PO acceptance cycle, and recommending product enhancements to improve satisfaction and sales.

Qualifications

• BS in a science/engineering related field preferred; equivalent work experience considered.
• 2-4 years in technical customer service in manufacturing support.
• 5 years in a technical environment with standard manufacturing concepts and procedures.

Responsibilities

• Review customer requests for U.S. Navy project quotations and coordinate with engineering, planning, purchasing, operations and quality to develop quotations considering capability, capacity, and financial results.
• Prepare and submit written quotations for U.S. Navy project customers and representatives per company and customer requirements.
• Facilitate customer communications throughout the quotation and purchase order acceptance process; respond to inquiries.
• Based on Application Engineer input, recommend product or service enhancements to improve customer satisfaction and sales potential.
• Document sales and marketing activities and track opportunities.

Skills

Customer service

Attention to detail

Planning

Prioritization

Communication

Education

Bachelor of Science in relevant field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

• Reviews customer requests for U.S. Navy project quotations coordinating with other teams including engineering, planning, purchasing, operations, and quality to develop quotations considering factory capability, factory capacity, and financial results
• Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements
• Facilitates initiative-taking customer communications and addressing customer inquiries throughout the duration of the quotation and purchase order acceptance process
• Based on Application Engineer input, recommends product or service enhancements to improve customer's satisfaction and sales potential
• Document sales and marketing activities along with tracking of opportunities
• Additional tasks and responsibilities as assigned

Knowledge, Skills & Abilities:

• Knowledge of Terms and Conditions, FAR/DFAR is necessary
• Strong commitment to process and procedure adherence - In-depth understanding of concepts and principles in customer service. Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision
• Self-starter, organized, thorough, and meticulous
• Able to plan and prioritize work to meet demanding customer and internal deadlines
• Able to maintain a high level of accuracy producing quality work when working under pressure
• Intermediate data entry skills and is proficient using Microsoft Word, Excel, and Outlook software

Other

• U.S. Citizen

Education & Experience:

• Bachelor of Science degree, preferably in or with appropriate valve, regulator, and fluid mechanics/control related coursework, education, or experience will be considered. Significant work experience can be substituted for educational requirements on a case-by-case basis
• 2-4 years’ technical customer service experience in manufacturing support
• 5 years’ experience in a technical environment. Familiar with standard manufacturing concepts, practices, and procedures

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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