Applications Engineer-Valves

CIRCOR International, Inc.; Warren (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off policy

Medical, Dental, Vision Insurance

Company-Paid Life Insurance

Educational Assistance

401(k) with company match

Employee Referral Bonus Program

Job summary

CIRCOR International, Inc. is seeking an Application Engineer to manage quote preparation and provide technical assistance. Ideal candidates have 2-4 years of experience in technical customer service and a Bachelor's degree in Mechanical Engineering. The role involves preparing quotations, assisting customer inquiries, and advocating for customer satisfaction.

Benefits include medical insurance, 401(k) with company match, and generous paid time off policies.

Qualifications

• 2-4 years of technical customer service experience in manufacturing support.
• Sound understanding of concepts and principles in customer service.
• Experience in a technical environment.

Responsibilities

• Prepare verbal and written quotations for customers.
• Assist customer inquiries on order status and pricing.
• Act as a technical resource and advocate for customers.

Skills

Technical customer service experience

Intermediate data entry skills

Problem-solving skills

Knowledge of Microsoft Office

Education

Bachelor's degree in Mechanical Engineering

Tools

Excel

Access

Job description

APPLICATIONS ENGINEER – VALVES

Position Summary

The Application Engineer provides quote preparation, application of product selection, price and availability. They also provide technical assistance/support and value selection of products for application taking into consideration price and availability, consulting with engineering when required.

Key Responsibilities

• Prepares verbal and written quotations for domestic and international customers and representatives via telephone, fax, and email.
• Assists customer inquiries on order status, ship methods, tracking numbers, freight charges, pricing and availability.
• Analyses business opportunities to facilitate requests for project quotations and ensures that processes are correctly executed according to customer request.
• Acts as a technical resource and has the organizational agility to find answers and solve problems.
• Has a desire and ambition to grow into a larger role of responsibility.
• Requires intermediate data entry skills and knowledge of Word and Excel software.
• Able to solve routine and complex problems using information sources provided or by conceptual and innovative thinking, with or without supervision.
• All other duties as assigned.

CANDIDATE PROFILE

Knowledge, Skills & Abilities

• Finalizes negotiation with customers. Knowledge of T&C are necessary.
• Recommends product or service enhancements to improve customer satisfaction and sales potential.
• Has 2-4 years technical customer service experience in manufacturing support.
• Has a sound, in‑depth understanding of concepts and principles in customer service.
• Acts as a customer’s advocate within the organization and is accountable for customer satisfaction.
• Documents sales and marketing activities along with tracking of opportunities.
• Familiar with standard manufacturing concepts, practices and procedures.
• Self‑starter, organized, thorough and meticulous, able to work under pressure.
• Experience in a technical environment.
• Able to plan work and commit to meeting deadlines.
• Dedicated to a high degree of accuracy.
• Proficient in Microsoft, Excel, and Access software.

Education & Experience

• Bachelor’s degree, preferably in Mechanical Engineering.
• 5 years’ relevant experience. Valve, regulator, fluid mechanics/control related coursework/education will be additional qualifications.

Other

• U.S. Citizen.

Equal Opportunity Statement

CIRCOR is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities, veterans, women, and minorities are encouraged to apply.

Benefits

• Generous paid time off policy.
• Medical, Dental, Vision Insurance available on the first day.
• Company‑Paid Life Insurance and Short‑Term Disability Insurance.
• Educational Assistance.
• 401(k) with company match.
• Employee Referral Bonus Program.