Jr. Implementation Specialist - FliteDeck

Jeppesen ForeFlight, Inc.; Englewood (CO); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Paid time off

Job summary

Jeppesen ForeFlight, Inc. is hiring a Jr. Implementation Specialist in Englewood, CO to support onboarding airline and business aviation customers onto our flight planning, dispatch, and EFB software.

You will work with senior specialists to configure environments, test, train, and gradually own smaller implementations. You will collaborate with product and support teams, diagnose issues, and help manage implementation projects, using AI tools to speed configuration and troubleshooting.

Qualifications

• Recently completed a bachelor’s degree or equivalent practical experience; 0-2 years expected.
• Genuine passion for aviation and information technology.
• Aptitude to learn XML configuration editing and third-party data integration.

Responsibilities

• Support customer implementations of flight planning, dispatch, and EFB software.
• Assist with configuring customer environments and third-party integrations.
• Learn to diagnose multi-document package issues and data sequencing.
• Edit XML configuration files and understand data authoring by vendors.
• Help triage issues and track implementation projects in CRM systems.
• Support customer-facing familiarization training and production transitions.

Skills

Communication skills

XML configuration

Troubleshooting

AI-powered tools

Time management

Multitasking

Education

Bachelor's degree or equivalent practical experience

Aviation school program or technical program

Tools

Jira

CRM

Salesforce

API/SFTP

IP whitelisting

Job description

Jr. Implementation Specialist - FliteDeck

Job Category: Professional Services

Requisition Number: JRIMP001988

• Posted : October 15, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Englewood, CO 80112, USA

Description

Jeppesen ForeFlight is redefining the future of aviation technology, equipping pilots, operators, and decision-makers with the software tools to forge bold new digital paths that push past the expected. We stand with those who dream bigger, fly farther, and seek to explore the next frontier in the cockpit and operations center.

We're seeking a Junior Implementation Specialist to join our Implementation team, helping airline and business aviation customers get up and running on our flight planning, dispatch, and electronic flight bag software. This is an entry-level role, ideal for a recent college or aviation school graduate looking to build a career at the intersection of aviation and technology.

As a Junior Implementation Specialist, you'll work alongside experienced Implementation Specialists to onboard customers onto our software. You'll start by supporting configuration, testing, and training tasks on live implementation projects, and grow into owning smaller implementations and discrete workstreams of your own as you build product and domain knowledge.

This role is hybrid, out of our Denver, CO office.

Key Responsibilities

As part of the Implementation team, you will:

• Support customer implementations of our flight planning, dispatch, and electronic flight bag software, working toward owning smaller implementations independently as you progress.
• Assist with configuring customer-specific environments, including integrations with third-party flight planning and operations systems, API/SFTP setup, and IP whitelisting, under the guidance of senior specialists.
• Learn to diagnose Electronic Flight Folder (EFF)/Topic-based document package issues, such as missing, duplicated, or out-of-sequence documents and incomplete package settings, with guidance from senior specialists.
• Build hands-on skill editing XML configuration files and understanding how upstream flight-planning vendors author data into our products, including translator and field-mapping logic.
• Help triage reported issues as software defects, configuration changes, or third-party data issues, building this judgment alongside senior team members.
• Help manage and track implementation projects in a CRM/project-tracking system, keeping status current and supporting on-time delivery; help file and track engineering defects in a ticketing system (e.g., Jira) and support vendor service desk coordination as needed.
• Support and eventually lead customer-facing familiarization training on product features and workflows.
• Assist with test-and-evaluation to production transitions, including validation testing with customers.
• Assist with reviewing device/app log files and screenshots to help gather diagnostic evidence before escalating issues.
• Support beta/TestFlight coordination and help communicate release-cycle timing to customers.
• Use AI-powered tools to speed up configuration, documentation, and troubleshooting work, and help the broader team adopt them.
• Partner with product and support teams to help resolve configuration issues and escalations during implementation.
• Communicate clearly with customers and internal stakeholders, building the foundation for long-term customer relationships.
• Travel to customer sites on occasion, as needed.

Basic Qualifications

• Recently completed (or equivalent practical experience through) a bachelor's degree, aviation school program, or comparable technical program; 0-2 years of professional experience expected.
• Genuine passion for aviation and information technology, with a strong desire to build a career across both.
• Aptitude and willingness to learn hands-on XML configuration editing and how third-party flight-planning vendors author data into our products, including translator and field-mapping logic.
• Aptitude for learning to diagnose multi-document package structures (e.g., Electronic Flight Folder/Topic-based document assembly) and sequencing, inclusion, and file-size issues.
• Strong AI skills, or demonstrated fast learner with AI-powered tools, and enthusiasm for applying them to real implementation work, such as comparing configuration changes, triaging log files, and drafting first-pass customer responses.
• Strong critical thinking and troubleshooting skills, including a developing ability to distinguish between a software defect, a configuration issue, and a third-party data problem.
• Strong technical aptitude, comfortable learning and configuring software without a traditional software engineering background.
• Excellent written and verbal communication skills, comfortable presenting to and training customers.
• Ability to manage multiple concurrent tasks and prioritize with support from senior team members.

Preferred Qualifications

• Aviation knowledge (e.g., private pilot ground school, aviation degree coursework, flight dispatch familiarity, or airline/GA operations exposure), or a genuine desire to build it, is preferred.
• Current or former pilot experience is a plus.
• Familiarity with, or willingness to learn, major third-party flight-planning/dispatch systems such as LIDO, NAVBLUE, and PPS, and how they feed data into our products.
• An understanding of, or a desire to learn, basic system integration concepts (API, SFTP) and IT/networking concepts (e.g., firewall whitelisting, environment setup) - prior hands‑on experience is a plus but not required.
• Willingness to learn and work across multiple ticketing/tracking systems (e.g., Jira, vendor service desks) in addition to a CRM.
• Experience with, or willingness to quickly learn, Salesforce or a comparable CRM/project-tracking tool.
• Familiarity with, or interest in learning, electronic flight bag (EFB) or flight planning/dispatch software.
• Comfort working across time zones with international customers.

About Jeppesen ForeFlight

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen's 90-year legacy of accurate aeronautical data with ForeFlight's expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why Join Us

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services. We strive to provide our employees with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Maternity Leave
• 4 Weeks Paid Paternity Leave
• Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $65,000-$80,000

Jeppesen ForeFlight - EOE including Disability/Vets | Pay Transparency | E-Verify Participant | Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.