Sr. Field Service Technician - Franklin, TN

Rivian; Franklin (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Rivian in the United States seeks a Senior Field Service Technician to serve as a technical expert and leader for complex vehicle repairs and field operations. The role blends service-center work with remote and on-site field support, including travel to remote locations and production plants as needed.

The ideal candidate has extensive experience in bumper-to-bumper diagnostics, high-voltage systems, and leadership.

Qualifications

• High School Diploma or GED is preferred.
• Graduation from automotive repair school or vocational program is preferred.
• 3–5 years experience in automotive repair environments beneficial.
• Experience with high voltage systems and diagnostic tools is advantageous.

Responsibilities

• Advanced Diagnostics & Complex Repairs: perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles in service centers and field settings.
• Technical Support & Remote Troubleshooting: provide high-level diagnostic guidance and perform remote diagnostics or repairs.
• Leadership & Mentorship: coach, mentor, and train junior technicians; foster cross-functional collaboration.
• Advanced Tools & Methodologies: use diagnostic tools (PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex faults.
• Quality & Process Standardization: conduct road tests to verify repair quality and drive standardization across workflows.
• Parts Operations & Systems: oversee parts operations including ordering, receiving, inventory management, and billing.
• Documentation & Technical Feedback: produce documentation and provide root-cause analysis and feedback to field teams.
• Customer & Cross-Functional Engagement: interact professionally with customers, suppliers, and internal teams.

Skills

Automotive diagnostics

HV electrical systems

Leadership

Continuous improvement

Education

High School Diploma

Automotive repair school

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

About Us

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

General Summary

This position is tailored for an experienced, high-level Senior Field Service Technician who will serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment. While based primarily at a service center, this role may involve operating remotely, traveling to remote locations, or working at production plants to provide advanced field support as business needs demand. Candidates will be evaluated against a comprehensive spectrum of advanced technical skills and leadership capabilities.

Responsibilities

Core Responsibilities

• Advanced Diagnostics & Complex Repairs: Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations).
• Technical Support & Remote Troubleshooting: Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics.
• Leadership & Mentorship: Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Advanced Tools & Methodologies: Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults.
• Quality & Process Standardization: Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
• Parts Operations & Systems: Oversee complex parts operations - including ordering, receiving, inventory management, and billing to ensure quality and operational efficiency.
• Documentation & Technical Feedback: Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Customer & Cross-Functional Engagement: Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.

Qualifications

Key Qualifications

General & Operational Requirements:

• High School Diploma, GED, or recognized equivalency credential preferred.
• Graduation from an accredited automotive repair school or vocational program preferred.
• Minimum age of 21 years old.
• Valid driver's license with a clean driving record (no suspensions or revocations within the past 3-5 years).
• Ability to drive a non-commercial truck and trailer preferred.
• Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
• Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs).
• State mechanic certifications where required by jurisdiction (e.g., Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC).

Experience & Leadership:

• 5 to 8+ years of automotive repair experience preferred, with extensive experience in bumper-to-bumper diagnostics.
• 3 to 8+ years of hands-on experience working on vehicle High Voltage (HV) systems and HV diagnostic work.
• Experience in leadership or supervisory roles (e.g., Shop Foreman, Team Lead, or Technical Mentor) preferred.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Spectrum of Advanced Technical Skills

• High Voltage (HV) & Power Electronics: Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE. Capable of diagnosing complex HV faults and isolation issues.
• Low Voltage & Network Electronics: Advanced knowledge of automotive electronics, CAN and LIN bus network communication, reading/leveraging electrical schematics, and performing precise wiring harness repairs.
• Chassis, Drivability & Dynamic Systems: Mastery in chassis service (alignments, braking systems)