Sr. Field Service Technician - Chicago, IL

ZipRecruiter; Roselle (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled technician to provide on-demand service and training for industrial equipment. This fully remote role, requiring travel in the Chicago area, offers a chance to work with a leading manufacturer in the packaging sector. You will be responsible for troubleshooting, installing, and maintaining equipment while ensuring customer satisfaction through effective communication. Join a dynamic team that values safety, teamwork, and customer focus, and enjoy a comprehensive benefits package that supports your well-being and career growth.

Benefits

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Life insurance

Wellness perks

Qualifications

• 4-5 years of transferable experience in electrical and mechanical fields.
• Ability to read and interpret complex blueprints and schematics.
• Intermediate PLC knowledge for troubleshooting.

Responsibilities

• Install and provide service for industrial equipment with daily travel.
• Diagnose and troubleshoot equipment breakdowns involving various functions.
• Maintain effective customer relationships and communicate essential information.

Skills

Electrical knowledge

Mechanical knowledge

Blueprint interpretation

PLC troubleshooting

Microsoft Office skills

Customer focus

Decision making

Safety awareness

Education

High School Degree

Technical or similar College Degree

Job description

Job DescriptionJob DescriptionCompany Description

This is a fully remote position. Candidate must be based in the Chicago, IL area.

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Job Description

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

$35.50 - $42.75/hourly

Summary:

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

Essential Functions:

• Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.
• Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
• Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
• Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
• Technical support and training to Signode Technicians.
• Monitor and manage their schedule service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
• Make adjustments and test for proper operation on designated equipment assigned.
• Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
• Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
• Prepare comprehensive, non-conformance reports and service bulletins.
• Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

Qualifications

Education:

High School Degree, Technical or similar College Degree

Experience:

• 4-5 years of transferable experience.
• Electrical, Mechanical, Blueprints, Schematics and PLC background
• Microsoft Office skills (Word, Excel, Outlook, etc)
• Desirable: Professional course (electrical or mechanical or automation courses).

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Safety and security
• Team player
• Customer Focus
• Decision Making / Judgment
• Independence
• Results-Oriented
• Process Management
• Resourcefulness
• Listening

Additional Information

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to , , , , , or protected veteran status.