Field Service Technician

ABB Inc.; Chicago (IL); Remote; USD 55,000 - 103,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you will play a crucial role in delivering quality customer service and ensuring operational excellence. This position involves working closely with customers to identify and resolve technical issues, while also providing training and support to field service associates. With a focus on sustainability and energy efficiency, this role offers the opportunity to contribute to innovative solutions in the electrification sector. If you are passionate about improving operations and delivering exceptional service, this is the perfect opportunity for you.

Qualifications

• 5 years of professional experience in field service.
• Experience in servicing critical power equipment is a plus.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Diagnose technical issues and conduct analysis for service categories.

Skills

Excellent communication skills

Proficiency in Microsoft Office

Project management skills

Ability to write detailed test plans and reports

Education

High School Diploma

Bachelor's or Associate's Degree

Tools

MS Project

Microsoft Excel

Job description

Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration—along with a focus on diversity, inclusion, and equal opportunities—are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

This position reports to: Service Manager

Your Role and Responsibilities

In this role, you will execute service work according to work instructions, ABB quality, and safety guidelines. You will deliver quality customer service by planning and executing service work aligned with customer orders and expectations. You will also ensure customer retention through effective communication of service timelines and expectations.

The work model for this role is remote, contributing to the Electrification Smart Power division in Chicago, IL.

You will be mainly accountable for:

1. Working with the customer on-site to identify opportunities to improve operations and eliminate pain points.
2. Performing field service tasks, diagnosing technical issues, and conducting analysis through remote or on-site activities for certified service categories and products.
3. Preparing material lists needed for service activities and ensuring availability and quality of materials, parts, and equipment.
4. Acting as a trainer for field service associates and customers when needed.

Qualifications

• High School Diploma with 5 years of professional experience.
• Bachelor's or Associate's Degree preferred; experience in servicing critical power equipment is a plus.
• Excellent communication skills (written and verbal) for interacting across organizational levels.
• Proficiency in Microsoft Office suite.
• Moderate project management skills using MS Project or Excel.
• Ability to write detailed test plans and reports.
• Willingness to travel up to 75%, including occasional nights and weekends.
• Legal work authorization in the US for employment with ABB.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced, sustainable solutions supporting energy transition and growth. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starters, and safety devices. Our Power Protection unit supports major data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and inclusion. Apply today to join ABB and visit www.abb.com to learn more about our global impact. #MyABBStory

We look forward to your application. For more information about ABB, please visit our website.

Equal Opportunity Statement

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer. We encourage applications from all qualified individuals regardless of race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or veteran status. For more rights information, visit EEOC and DOL.

Applicants may review the Affirmative Action Plan at ABB facilities by contacting HR. Reasonable accommodations are available for individuals with disabilities. Contact ABB HR at 1-888-694-7762 or [e-mail].

Salary range: $55,400 - $102,600 annually. For more benefits, visit myBenefitsABB.com.