Sr. Executive Technology Lead

Thewonderfulcompany; Los Angeles (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Thewonderfulcompany seeks an experienced Executive Technology Support Specialist in Los Angeles. You will own end-to-end tech support for senior executives across office, remote work, travel, and events, serving as the primary escalation point for executive leadership and assistants.

You will provide on-call support, lead complex technology initiatives, and develop secure, scalable solutions across Apple and Microsoft ecosystems, ensuring seamless executive experiences.

Qualifications

• 5+ years direct experience supporting senior executives.
• Experience supporting Windows 11 and Apple ecosystem (iPhone, iPad, Watch, iCloud, MDM).
• Experience with Microsoft 365, Exchange Online, Teams, Zoom.
• Ability to work under pressure with urgency, discretion and high attention to detail.

Responsibilities

• Provide end-to-end technology support for senior executives across office, remote work, travel, and events.
• Act as primary escalation point and trusted advisor for executive leadership and assistants.
• Provide on-call support to onsite and remote users during evenings/weekends.
• Lead complex tech initiatives including deployments, upgrades, and AV/network changes.
• Configure, test, and support hardware/software for all platforms with attention to detail.
• Develop secure custom solutions and automations to improve operational efficiency.
• Create runbooks, knowledge articles, and end-user training materials.

Skills

Executive support

Cross-platform troubleshooting

Apple ecosystem

Microsoft 365

Device management

Tools

Microsoft 365

Exchange Online

Microsoft Teams

Zoom

Job description

• Own end-to-end technology support for senior executives across office, remote work, travel, residences, executive meetings, events, and off-sites.
• Serve as the primary technical escalation point and trusted advisor for executive leadership, Executive Assistants, and their teams.
• Provide responsive on-call support to onsite and remote users, including evening and weekend coverage through an established rotation.
• Act as a subject matter expert across Apple and Microsoft endpoints, mobile devices, collaboration, network, security, cloud, SaaS, conferencing, and smart-device technologies while adhering to company policies and standards.
• Lead complex executive technology and infrastructure initiatives, including site build-outs, network and AV architecture, technology deployments, and upgrades, in coordination with cross-functional teams, vendors, and business partners.
• Provide proactive setup, testing, monitoring, and support for high-priority meetings, board meetings, leadership off-sites, and company events to deliver a seamless executive experience.
• Troubleshoot complex issues, perform root cause analysis, track corrective actions, and implement preventive controls to reduce recurrence and operational risk.
• Build trusted cross-functional relationships and coordinate escalations across internal teams and external vendors through resolution.
• Perform installations, replacements, upgrades, zero-touch deployments, device pairing, data migration, configuration validation, and other hardware and software tasks with exceptional attention to detail across every supported platform.
• Architect, implement, and operate secure custom solutions and automations, including AI-powered workflows and tooling, to improve quality, consistency, and scalability of executive support operations.
• Coordinate with engineering teams to enable executive product testing, structured feedback, and secure technology pilots.
• Deliver white-glove residential technology support across multiple locations, including networking, AV, endpoint devices, conferencing, Apple products, wearables, connected smart systems, and home automation platforms.
• Plan and execute executive travel technology, including advance logistics, secure international deployments, restricted-environment readiness, and coordination.
• Create and maintain configuration standards, operational runbooks, support procedures, knowledge articles, and end-user training documentation; establish redundancy and train secondary coverage.
• Mentor team members, strengthen team capability, support operational continuity, and provide leadership coverage as needed while exercising exceptional judgment, discretion, confidentiality, composure, empathy, and executive presence.
• Provide expert-level support for the Apple ecosystem, including iPhone, iPad, Apple Watch, iOS, iPadOS, watchOS, Apple IDs, iCloud services, device enrollment, mobile applications, accessories, connectivity, synchronization, backup, and secure configuration.
• Support executive wearables and smart devices, including Oura Ring and related applications, pairing, synchronization, notifications, firmware, connectivity, privacy settings, and integration with supported mobile platforms.
• Respond with a high level of urgency, take immediate ownership of executive-impacting issues, communicate status clearly, and drive incidents through resolution with disciplined follow-through and minimal disruption.
• Anticipate executive needs by identifying risks, validating critical configurations in advance, maintaining ready-to-deploy backup equipment, and confirming end-to-end functionality before important meetings, travel, and events.
• Apply meticulous attention to detail across hardware, operating systems, applications, accounts, accessories, networks, conferencing, security controls, and cross-platform integrations to ensure a consistent and reliable experience.

• 5+ years of direct experience supporting senior executives
• 5+ years of experience supporting and troubleshooting Windows 11 and the Apple ecosystem, including iPhone, iPad, Apple Watch, iOS, iPadOS, watchOS, Apple IDs, iCloud services, accessories, and mobile device management
• 5+ years of experience supporting Microsoft 365, Exchange Online, Microsoft Teams, Zoom, and related productivity and collaboration platforms
• Extensive experience working under pressure in a fast-paced executive support environment, with demonstrated urgency, accountability, discretion, and attention to detail
• Demonstrated experience supporting wearables and connected smart devices, including Oura Ring, device pairing, synchronization, firmware, mobile application integration, connectivity, and privacy settings
• Strong cross-platform troubleshooting capability across Apple, Microsoft, mobile, conferencing, network, AV, cloud, SaaS, security, and smart-home technologies
• Proven ability to prioritize multiple executive-impacting issues, communicate clearly with technical and nontechnical stakeholders, and drive work to