Sr Director, Customer Success - Financial Services (Fully Remote)

SAS; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Generous time away

Parental leave

Tuition assistance

Childcare

Job summary

SAS is a leader in data and analytics, seeking a senior Customer Success leader to Own the Americas strategy. You will drive adoption, growth, and retention by building an outbound operating model and leading CSM and Renewal teams across the region.

You will partner with Sales, Engineering, and Product to align roadmaps with customer needs, and promote an inclusive, high-performance culture while supporting generous time away and family benefits.

Qualifications

• 15+ years in relationship management.
• 9 years leadership, 5 in regional role.
• Experience in SaaS/cloud customer success.
• Generous time away and parental leave.
• Tuition assistance and childcare.

Responsibilities

• Define vision and execute strategy.
• Lead CSM and Renewal teams.
• Partner with Sales, Engineering, and Product.

Skills

Relationship management

Leadership

SaaS/Cloud customer success

Cross-functional collaboration

Job description

• Lead customer success strategy for Americas financial services.
• Build an operating model to drive adoption and growth.

Key Responsibilities:

• Define vision and execute strategy.
• Lead CSM and Renewal teams.
• Partner with Sales, Engineering, and Product.

Qualifications:

• 15+ years in relationship management.
• 9 years leadership, 5 in regional role.
• Experience in SaaS/cloud customer success.
• Generous time away and parental leave.
• Tuition assistance and childcare.

SAS

SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive culture, innovative technologies, and world-class employee experience.