Director, Customer Success — Americas (Remote)

G2 Risk Solutions, Inc.; United States; Remote; USD 170,000 - 190,000; Full time

Job summary

G2 Risk Solutions, Inc. is seeking a Director of Customer Success for the Americas to lead our CS organization across North America and Latin America. You will own the health of the Americas customer portfolio, serving as the senior CS leader and partner to regional Sales leadership.

The role oversees seven CS Managers, focusing on retention, renewals, growth, and value realization across enterprise accounts. Strong collaboration with Sales, Product, Support, and RevOps is essential.

Qualifications

• 8+ years in Customer Success or related leadership roles
• 3+ years leading CS/AM/post-sales teams
• Experience managing strategic/enterprise portfolios with retention, renewals and growth
• Executive-level customer engagements with complex stakeholders
• Experience building and scaling CS or retention programs
• B2B SaaS/tech/data services experience preferred
• Experience in risk, compliance, payments, fintech preferred
• Familiarity with CS tools to manage lifecycles
• Strong commercial acumen for growth opportunities

Responsibilities

• Lead a team of approximately seven Customer Success Managers
• Own Americas portfolio retention, renewals, and growth
• Collaborate with Sales, Product, Support, Marketing, and Revenue Ops
• Drive net revenue retention and CSQL generation
• Engage with executive customers and navigate complex stakeholder environments
• Travel periodically for executive reviews and events

Skills

Customer success leadership

Strategic account management

Executive-level engagements

Cross-functional collaboration

Analytical & forecasting

Business planning

Communication & negotiation

Relationship management

Travel flexibility

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

G2 Risk Solutions, Inc. is seeking a Director of Customer Success for the Americas to lead our CS organization across North America and Latin America. You will own the health of the Americas customer portfolio, serving as the senior CS leader and partner to regional Sales leadership.

The role oversees seven CS Managers, focusing on retention, renewals, growth, and value realization across enterprise accounts. Strong collaboration with Sales, Product, Support, and RevOps is essential.