Director, Account Management (Fully Remote)

SugarAI; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare

Unlimited PTO

401(k) match

Job summary

SugarAI is seeking a strategic Senior Customer Success Leader in the United States to mentor a growing CS team and drive renewals, expansion, and customer health insights. You will collaborate with Sales and CS leadership to align forecasts and executive visibility.

This role requires a proven track record in leading customer success teams and managing large ARR forecasts. Join SugarAI to shape a customer-centric culture, deliver measurable outcomes, and accelerate growth across the customer

Qualifications

• 8+ years of customer success or account management experience with 3+ years of people management.
• Ownership of a renewal forecast exceeding $13M and growth forecast exceeding $2.5M ARR.
• Demonstrated success monitoring customer health metrics and generating insights to inform decision-making.

Responsibilities

• Lead, mentor, and develop a team of Customer Success Managers to foster a customer-centric culture and drive performance excellence.
• Drive regular business reviews and create repeatable techniques for high-medium-low touch engagement based on customer needs.
• Partner with Sales and CS leadership to ensure growth and renewal forecast alignment and executive visibility.

Skills

People management

Customer success

Forecasting

Health metrics

Job description

• Lead, mentor, and develop a team of Customer Success Managers to foster a customer-centric culture and drive performance excellence.
• Drive regular business reviews and create repeatable techniques for high-medium-low touch engagement based on customer needs.
• Partner with Sales and CS leadership to ensure growth and renewal forecast alignment and executive visibility.

What You Will Bring:

• 8+ years of customer success or account management experience with 3+ years of people management.
• Ownership of a renewal forecast exceeding $13M and growth forecast exceeding $2.5M ARR.
• Demonstrated success monitoring customer health metrics and generating insights to inform decision-making.

Benefits and Perks:

• Excellent healthcare package for you and your family.
• Unlimited Paid Time Off and Paid Parental Leave.
• 401(k) match and financial planning services.

SugarAI

SugarAI is redefining CRM for the age of AI by turning fragmented customer and revenue signals into clear, prioritized action. Their global team is united by a shared commitment to impact, ownership, and continuous growth.