Sr. Director, Account Management - Hospitality

Milestone Inc; United States; Remote; USD 125,000 - 130,000; Full time

Job summary

Join an innovative company as a Director/Sr. Director of Account Management and play a pivotal role in transforming the hospitality industry. You will leverage your expertise in hospitality marketing and customer success to nurture high-value accounts, driving growth and retention. This role offers the opportunity to lead a talented team, fostering a culture of excellence while collaborating with cross-functional teams to enhance client experiences. If you are passionate about using AI to innovate and improve digital experiences, this position is your chance to make a significant impact in a dynamic and supportive environment.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Remote Work Flexibility

Professional Development Opportunities

Qualifications

• 10 years of experience in hospitality marketing or related fields.
• Strong track record of nurturing and expanding account portfolios.
• Experience in strategic consulting and relationship building.

Responsibilities

• Own and grow a portfolio of strategic hospitality accounts.
• Lead and mentor a team of Customer Success Managers.
• Identify upsell and cross-sell opportunities through ABM initiatives.

Skills

Hospitality Marketing

Customer Success

Account Management

SEO

Data Analytics

Leadership

Communication Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Marketing

Bachelor's Degree in Hospitality Management

Job description

Direct message the job poster from Milestone Inc

Location: United States (Remote, Full-Time)

Department: Hospitality Customer Success

Job Description:

Are you passionate about creating omnichannel marketing strategies? Are you a thought leader ready to find innovative uses for AI to increase conversions and improve digital experience?

Join Milestone as a Director/Sr. Director, Account Management and help leading hospitality organizations achieve meaningful business outcomes. This is a role focused on nurturing, retaining, and expanding a portfolio of high-ARR strategic accounts.

You’ll act as a trusted advisor, guiding clients to realize the full potential of Milestone’s solutions while advocating for their needs internally. You’ll drive account growth through strong executive relationships, value consulting, and a deep understanding of the hospitality industry landscape. Additionally, you will lead and mentor a team, fostering a culture of excellence, collaboration, and professional development to ensure both client success and team performance.

Key Responsibilities:

• Own and grow a portfolio of strategic hospitality accounts, driving customer success, retention, and expansion.
• Build and maintain strong executive relationships by aligning Milestone’s solutions to client business goals.
• Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of excellence and collaboration.
• Conduct regular business reviews, performance reporting, and strategic roadmap discussions with clients.
• Identify and execute upsell and cross-sell opportunities through account-based marketing (ABM) initiatives.
• Monitor customer health metrics and proactively address challenges to ensure client satisfaction and loyalty.
• Collaborate cross-functionally with Sales, Product, Digital Experience, and Support teams to deliver a seamless client experience.
• Stay ahead of hospitality industry trends to provide strategic thought leadership and drive innovation for clients.

Requirements:

• 10 years of experience in hospitality marketing/eCommerce, hospitality revenue management, customer success, account management, or a related role, with at least 3 years in a leadership capacity.
• Demonstrated success nurturing and expanding account portfolios with measurable growth.
• Strong track record of value-based executive relationship building and strategic consulting.
• Experience as a speaker or thought leader in the hospitality space is a plus.
• Demonstrated expertise in SEO, content, paid media, and analytics, with a strong ability to turn data into actionable strategy.
• Strong communication, presentation, and interpersonal skills.
• Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field

Why Work for Milestone:

• Culture: Customer centric, Stability, Staying ahead and high-performance culture.
• AI-First Innovation: Join a cutting-edge platform that leverages AI to drive discoverability, personalize experiences, and increase conversions.
• Collaborate with the Best: Work alongside brilliant minds building scalable solutions at the forefront of digital transformation.
• Stay Ahead: Be part of a team committed to innovation, customer success, and continuous learning in a fast-paced, remote-friendly environment.

About Milestone Inc.

Milestone Inc. is a leading Digital Experience Software and Services company that empowers location-based businesses to enhance their omnichannel presence and accelerate growth. Serving over 2,000 brands across key industries—Hospitality, Financial Services, Retail, and Automotive—Milestone delivers award-winning innovation that transforms customer engagement across every digital touchpoint.

Our mission is to pioneer the distribution and visibility of content through an innovative, AI-powered platform that drives discovery, personalization, and conversion. By combining cutting-edge technology with strategic digital marketing services, we create holistic experiences that increase brand visibility, engagement, and revenue.

With a legacy of excellence and recognition for effectiveness, Milestone is not only a trusted partner for businesses but also an ideal environment for professionals seeking to build impactful careers in digital marketing and customer success.

How to apply:

Recruitment Manager: Kishankumar P. (Talent Acquisition Manager)

Send Resume: [e-mail]

Connect LinkedIn: https://www.linkedin.com/in/kkpatil/

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising, Marketing, and Project Management

• Industries

  Advertising Services, Technology, Information and Internet, and Hospitality

Referrals increase your chances of interviewing at Milestone Inc by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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