Sr. Director of Account Management and Analytics Advisor

SmartLight Analytics; Plano (TX); Hybrid; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is on the lookout for a Sr. Director of Account Management and Analytics Advisor to enhance healthcare data analytics solutions for self-insured employers. This pivotal role demands a blend of exceptional communication skills and a deep understanding of healthcare analytics. You'll lead client relationships, ensuring satisfaction while translating complex insights into clear strategies. Join a team committed to transforming healthcare costs through data-driven solutions, making a significant impact in the industry. If you're ready to drive value and client satisfaction, this opportunity is perfect for you.

Qualifications

• 5-8 years in account management or client success roles.
• 4 years in healthcare data analytics with proven senior client relationship management.

Responsibilities

• Act as the primary point of contact for self-insured employer clients.
• Utilize advanced analytics tools to create insights for decision-making.
• Translate complex data into actionable reports for non-technical stakeholders.

Skills

Interpersonal Skills

Communication Skills

Data Analysis

Problem-Solving

Strategic Planning

Education

Bachelor's degree in Business, Marketing, Economics, Data Analytics

Master's degree

Job description

Job Title:

Sr. Director of Account Management and Analytics Advisor

Location:

Remote/Hybrid

Department: Business Development and Client Relations

Reports To: Chief Strategy Officer

Job Summary:

We are seeking a highly skilled and experienced Sr. Director of Account Management and Analytics Advisor to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders. This role involves leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Key Responsibilities:

Account Management:

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
• Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
• Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
• Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
• Collaborate with internal teams (data, data science, clinical and investigative, executives, etc.) to ensure optimal service delivery to clients.
• Become fluent in healthcare claims data as relevant to the company’s specific use case.
• Nurture client relationships from inception and throughout the business relationship, including managing the implementation process as needed.
• Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items to ensure high-quality claims and health plan data intake.

Data Analytics & Insights:

• Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.
• Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights.
• Review client feedback and performance metrics to ensure solutions meet or exceed expectations.
• Identify business enhancement opportunities aligned with client needs and objectives.
• Partner with sales and solutions teams to develop strategic plans addressing client goals.
• Plan and lead client update presentations and ad hoc meetings, along with written communications.
• Assist in developing marketing initiatives to increase business success and sales.

Communication & Reporting:

• Translate complex data and insights into clear, actionable reports and presentations for non-technical stakeholders.
• Develop and deliver regular client-facing reports highlighting key metrics, trends, and opportunities.
• Explain technical concepts simply for benefits leaders, client executives, and decision-makers with limited technical background.

Project Management:

• Coordinate internal resources and timelines for smooth project implementation and delivery.
• Troubleshoot client issues proactively to ensure satisfaction.
• Monitor KPIs to track initiative success and client satisfaction.
• Delegate tasks effectively and manage team dynamics.

Team Collaboration:

• Work closely with cross-functional teams to deliver cohesive client solutions.
• Contribute to team best practices, sharing insights and strategies.
• Develop and maintain strong executive relationships.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, Economics, Data Analytics, or related field; Master’s preferred.
• Experience: 5–8 years in account management, client success, or related roles; 4 years in healthcare data analytics; 3 years in healthcare payment integrity; proven experience managing senior client relationships and contracts.

Skills and Competencies:

• Exceptional interpersonal and communication skills, able to explain technical insights to non-technical audiences.
• Ability to thrive in a fast-paced environment.
• Hands-on, proactive approach.
• Collaborative, open communication style.
• Strong problem-solving, strategic planning, and data analysis skills.
• Ability to manage projects independently and meet deadlines.

Preferred Knowledge:

• Existing relationships within the jumbo self-insured plan sponsor community.
• Procurement/medical ASA and PBM contract negotiation experience.
• Familiarity with benefit analytics, data warehousing, and claims data files.
• Exposure to statistical methods, data modeling, or machine learning.
• Macro business knowledge of relevant channels/industries.

About SmartLight Analytics

SmartLight Analytics was formed by industry insiders aiming to impact healthcare costs by helping self-funded employers reduce wasteful spending through proprietary data analysis, saving money without disrupting employee benefits or requiring behavior changes.