Director, Account Management

Garner Health; New York (NY); Remote; USD 125,000 - 160,000; Full time

Job summary

An innovative firm is seeking a Director of Account Management to lead a team in transforming the healthcare economy. This pivotal role focuses on client retention and satisfaction, driving impactful results through effective leadership and strategic process design. The ideal candidate will possess extensive experience in B2B account management, with a passion for delivering exceptional client experiences. Join a rapidly growing organization dedicated to improving healthcare outcomes and enjoy a dynamic work environment with opportunities for professional growth.

Qualifications

• 5+ years managing a high-performing B2B account management team.
• Passion for delivering excellent client experiences.
• Strong ability to think systematically and design operational processes.

Responsibilities

• Lead and develop a team of account managers for client success.
• Design systems and processes to scale the account management team.
• Monitor client health and success KPIs for the team.

Skills

B2B Account Management

Client Engagement

Communication Skills

Operational Process Design

Team Leadership

Job description

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Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

The Director of Account Management will be responsible for overseeing a team of Account Managers that manage our mid-market (100-500 lives) book of business. You will lead a team that is responsible for ensuring the overall success and retention of all clients within this market segment. You will be responsible for setting up scalable processes to drive great outcomes for our clients. The Director will work closely with the SVP of AM, other AM leaders and cross-functional leaders to drive Garner's mission forward. This role will report to the SVP of Account Management.

Location: Remote with up to 25% travel

Responsibilities will include:

• Leading, coaching, and developing a team of account managers who ensure that Garner delivers an excellent client experience to our large market book of business
• Designing and building systems and processes that will continue to help the Garner AM team scale and grow
• Hold team accountable for executing key workflows and meeting KPIs to support our clients
• Monitoring client health and other client success KPIs for your team and client segment.
• Developing and executing best practice standards and workflows to improve client satisfaction and engagement, ROI that drive retention.
• Ensuring your team is managing strong day to day broker and client relationships
• Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
• Collaborating with product, sales, and member services teams to ensure that client's engagement goals are met and client is satisfied with Garner's service
• Ability to travel up to 25% of the time
  
  

Ideal candidate has:

• 5+ years of experience managing and growing a high-performing B2B account management org and delivering impactful results year over year in the healthcare and benefits industry
• Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
• Passion for delivering an excellent client experience and strives to deliver high-quality work
• A strong ability to think systematically and design operational processes
• Excellent communication and presentation skills
• A self-starter mindset with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Proven ability to build strong relationships with clients and brokers in the health and welfare space
• A desire to be a part of our mission to improve the healthcare system
  
  

What we look for at Garner:

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them.
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It's also more fun that way.
  
  

The target salary range for this position is: $125,000 - $160,000. This position is also commission eligible. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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