Sr. Digital & Technology Analyst – HR

通用磨坊股份有限公司; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

通用磨坊股份有限公司 is seeking an experienced HR systems specialist to support, enhance, and transform the Workbrain and Kronos landscape. The role partners with HR, Payroll, Operations, vendors, and technical teams to ensure stable day-to-day operations and drive continuous improvements across workforce management.

Responsibilities include incident resolution, testing, documentation, and release upgrades, with collaboration across global teams to align technical solutions with business needs and

Qualifications

• Bachelor’s degree required.
• 5+ years of experience supporting complex HR/workforce management tech solutions.
• Experience with Workbrain or Kronos in a global environment.
• Experience in production support, enhancements, testing, and release management.
• Experience with third-party vendors and cross-functional teams.

Responsibilities

• Provide day-to-day support for Workbrain and Kronos.
• Troubleshoot production issues and drive timely resolution.
• Support run operations by monitoring processes and validating data.
• Gather and translate business requirements into technical specs.
• Deliver system enhancements and process optimizations.
• Coordinate release upgrades and perform testing and stabilization.
• Develop and maintain documentation for system changes and releases.
• Collaborate with vendors and internal teams to deliver fixes and upgrades.

Skills

Problem solving

Stakeholder communication

Process analysis

Testing

Education

Bachelor’s degree (full time)

Tools

Workbrain

Kronos

Payroll systems

Job description

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

OVERVIEW

This position reports to the Digital & Technology Manager – HR and is responsible for supporting, enhancing, and transforming the Workbrain and Kronos landscape. The role will partner with HR, Payroll, Operations, vendors, and technical teams to ensure stable day-to-day operations, deliver continuous improvements, support transformation initiatives, and execute release upgrades. This role is expected to demonstrate strong proficiency in workforce management systems, problem solving, process analysis, testing, and stakeholder communication.

KEY ACCOUNTABILITIES

Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability

Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects

Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity

Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience

Gather, analyze, and translate business requirements into functional recommendations and technical specifications

Support improves initiatives by delivering system enhancements, configuration changes, and process optimization

Participate in transform projects related to workforce management, time, attendance, scheduling, and payroll integration

Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization

Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively

Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities

Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness

Communicate system changes, release impacts, and opera onal updates to business users and stakeholders with varying technical knowledge

Support prioritization of backlog items across run, improve, and transform demand

Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes

Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities

MINIMUM QUALIFICATIONS

Bachelor’s degree (full time)

5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions

7+ years of experience preferred in enterprise application support, enhancements, or transformation initiatives

Experience supporting Workbrain and/or Kronos in a global environment

Experience in production support, system enhancements, testing, and release management

Experience working with third-party vendors, implementation partners, and cross-functional business teams

Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred

PREFERRED QUALIFICATIONS

Strong functional and operational knowledge of Workbrain and Kronos
Experience supporting incident management, problem management, and system stabilization activities
Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization
Experience gathering and translating business requirements into practical system solutions
Demonstrated ability to analyze processes, data, and system impacts and recommend improvements

Understanding of integrations, interfaces, and downstream payroll impacts

Strong testing capability, including test planning, script creation, execution, and defect management

Ability to work on run, improve, and transform portfolios simultaneously and prioritize effectively

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.