Senior HRIS Analyst

highmarkhealth; Pennsylvania; Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

Highmark Health is seeking an HR/Payroll systems specialist to support enterprise HR technology management and business processes. The role partners with stakeholders to analyze issues, gather requirements, and configure/deploy solutions across HR domains.

The incumbent will conduct user sessions to capture voice of customer, coordinate system upgrades, and ensure changes are tested and compliant with policy. A Bachelor's degree and 5+ years in HR IT are typical expectations.

Qualifications

• Strong functional knowledge across HR domains and systems.
• Experience coordinating requirements with stakeholders and IT teams.
• Ability to analyze business processes and drive improvements.

Responsabilités

• Maintain and support HR/Payroll applications; perform configuration changes and testing.
• Coordinate with stakeholders to align requirements with system capabilities.
• Develop and deploy changes; provide production support.
• Lead upgrade planning and maintenance for assigned areas.
• Ensure change control compliance and documentation.
• Partner with TAC and third-party providers; manage project plans.
• Perform user experience sessions to gather voice of customer.
• Deliver new features in update cycles.

Connaissances

Talent Acquisition

Talent Management

HCM Benefits

Compensation

Leave Administration

Payroll

Time & Attendance

Portal Design

Content Management

Case Management

Formation

Bachelor's Degree in Computer Science, Human Resources, or related field

6 years' of equivalent experience

Master's Degree in Computer Science, Human Resources, or related field

Outils

Workday

Kronos

Salesforce

Learning Management System

Description du poste

Company :

Highmark Health Job Description :

JOB SUMMARY

This job requires a solid understanding of HR and Payroll systems functionality and business process configuration capabilities. The incumbent will support all Enterprise business areas and will be accountable to HR Technology Management as well as Enterprise Process Owners for the assigned functional areas. The incumbent will partner with stakeholders to analyze system and process issues along with enhancement opportunities. The incumbent will partner with the business to gather requirements documentation for various business initiatives and partner with other IT business areas to configure, test and deploy solutions. The incumbent will support HR customers with process or system issues related to the functional domain being supported. The incumbent will conduct user experience sessions with various stakeholders (employees, managers, etc.) to identify opportunities for improvement and collect voice of customer. This job will be responsible for developing, testing and deploying new features in support of customer needs and within the application update cycles.

ESSENTIAL RESPONSIBILITIES

• Application Maintenance and Support: Maintain knowledgeable of future application features. Gather business requirements and map to system capabilities. Perform configuration changes in accordance with application procedures. Develop and execute test scripts as part of regression testing. Provide production support to ensure business processes execute as planned. Deploy application changes in a timely & quality manner. Lead implementation and maintenance activities for the application areas assigned.
• Customer: Ensure the customer vision and strategy is understood. Define the capabilities required to deliver on the customer's strategy. Ensure requirements are defined, reviewed and agreed upon with the customer SME team. Communicate regularly with the customer team to ensure expectations are aligned. Meet customer commitments on-time and within expected budgets.
• Process Management: Coordinate the planning and deployment of system upgrades and maintenance, including the scheduling of key activities and communicating of system deployment plans, while ensuring business requirements are effectively met. Regularly assess current state of services and proactively identify areas of opportunity for improvement. Understand objectives of business processes related to the technology. Serve as an escalation point for process design and system configuration support. Maintain the system configuration, reporting and calculated field designs for the assigned functional areas. Responsible for driving process design activities of the assigned functional areas. Translate business process design into functional requirements. Define, develop and deliver operational metrics for the operating performance of the assigned functional areas.
• Project Management: Identifies, escalates key issues, risks, roadblocks in delivering customer solutions. Develop and manage plans related to new projects and BAU activities. Coordinate and lead team meetings. Coordinate activities with Highmark TAC and 3rd party providers. Partner with business to create and test strategy documents.
• Complete all needed unit testing and applicable documentation prior to implementation / hand-off to business, related to all business processes, updates, upgrades, implementations and project work.
• Adhere to proper change control processes for audit and compliance with regards to all business processes, updates, upgrades, implementations, and project work.
• Other duties as assigned or requested.

EDUCATION

Minimum

Bachelor's Degree in Computer Science, Human Resources, or related field

Substitutions

6 years' of equivalent experience

Preferred

Master's Degree in Computer Science, Human Resources, or related field

EXPERIENCE

Minimum

5 years' experience in designing, building, and implementing HR business solutions using information technology, To Include:

2 years' experience in at least one of the following systems: Workday, Kronos, Salesforce or a Learning Management System, and

3 years Functional business process experience with Human Resources, and

3 years' experience in business analysis and requirements definition

Preferred

3 years' experience configuring & supporting HR, Payroll, Salesforce and/or Learning Applications, and

2 years' experience configuring, testing and deploying technology in one or more of the following systems: Workday, Kronos, Salesforce and/or Learning Management Systems, and

3 years Healthcare or health insurance experience

KNOWLEDGE, SKILLS & ABILITIES

Strong Functional knowledge with Talent Acquisition/Talent Management, HCM/Benefits/Compensation/Leave Administration/Employee Health, Payroll/Time & Attendance, and/or Portal Design/Content Management/Case Management and Knowledge

Knowledge and training of the reporting tool; Experience in HCM Application reporting tool(s);

Knowledge of reporting sp