Sr Developer - ServiceNow

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 100,000 - 120,000; Full time

Job summary

A premier resort in Las Vegas is seeking a Senior Developer for ServiceNow. This role involves the administration, configuration, support, and maintenance of the ServiceNow platform. The ideal candidate will be responsible for implementing processes in alignment with ITIL. Additional responsibilities include developing documentation, addressing end-user issues, and facilitating automation. Candidates must have significant experience with ServiceNow modules and API integrations, adhere to strict standards, and must possess strong communication skills. This position offers a dynamic work environment.

Qualifications

• 21 years of age.
• Ability to communicate effectively in English.
• Experience working in a highly regulated environment (MICS, PCI, SOX).

Responsibilities

• Perform code reviews and ensure quality standards.
• Develop documentation using the Knowledgebase Module.
• Resolve support issues within ServiceNow.

Skills

ServiceNow Administration

API Integrations

ITIL Processes

Web-Based Development Languages

Reporting

Education

3 years as a ServiceNow Administrator

5 years as a ServiceNow Developer

Tools

ServiceNow

Configuration Management Database (CMDB)

Job description

The primary responsibilities of the Senior Developer – ServiceNow include day-to-day administration, configuration, support, and maintenance of the Service Now platform to align the system with key Information Technology Infrastructure Library (ITIL) processes and partners with end users to create and modify process workflows, reports, and dashboards.

All duties are to be performed in accordance with departmental and Venetian Las Vegas policies, practices, and procedures.

Position Overview

• Perform code reviews to ensure best practices and quality standards are being met with regard to coding, integration, extensibility, and security.
• Perform ServiceNow implementation tasks including integration, testing, requirements gathering and solution design.
• Develop clear and concise technical and process documentation, making use of the Knowledgebase Module within ServiceNow.
• Work directly with end users to resolve support issues within ServiceNow.
• Communicate ServiceNow process, operation, and capability information to all levels of management and other applicable stakeholders.
• Develop systems integration and process automation – fully utilizing the platform’s workflow capabilities.
• Coordinate integration with on and off-site systems utilizing resources from other technical teams where necessary.
• Monitor health, usage, and overall compliance of ServiceNow and its applications – working closely with the IT Compliance team to ensure audit requirements are met accurately and timely.
• Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation.
• Identify and define business solutions for ITIL users.
• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
• Integrate ServiceNow application(s) with third party systems/applications via Application Programming Interface (API).
• Analyze system performance issues and determine performance enhancements.
• Set up data security via control rules and domain separation.
• Participate and develop in design, QA/testing, and SCRUM.
• Integrate ServiceNow application(s) with third party systems/applications via APIs.
• Expert knowledge on building out and maintaining ServiceNow CMS.
• Create and/or customize the core applications such as Incident, Problem, Change, Service Request, Service Catalog while applying best practices.
• Strong knowledge of the ServiceNow data model and relationships.
• Administer a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy.
• 3 years of experience as a ServiceNow Administrator or application owner, configuring core Service Now modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration.
• 5 years of experience as a ServiceNow Developer, creating customized catalog forms, scoped application, retrofitting existing customizations for best practices.
• Experience working in a highly regulated environment (MICS, PCI, SOX).
• Training and experience with ITSM (IT Service Management) practices.
• Knowledge and experience with Configuration Management Database (CMDB) and Project Portfolio Management (PPM).
• Experience with web-based development languages integration.
• Demonstrated understanding of ITIL processes, operations, and procedures.
• Extensive experience with API integrations with other systems.
• Experience in producing enterprise level reports, including compiling data from different sources.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

Must be able to:

• Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.