ServiceNow Systems Administrator

Fusion HCR; Las Vegas (NV); On-site; USD 85,000 - 100,000; Full time

Job summary

A company in the gaming and hospitality industry is seeking a ServiceNow Systems Administrator in Las Vegas, NV. This mid-level role entails supporting and optimizing the ServiceNow platform. Responsibilities include troubleshooting workflows, managing system configurations, and providing tier 2 support. Ideal candidates should possess 2-5+ years in IT Systems Administration, have hands-on ServiceNow experience, and a Bachelor's degree in a related field. Strong opportunities for growth and development in a fast-paced environment are available.

Qualifications

• 2–5+ years of experience in IT Systems Administration or Application Support.
• Hands-on experience administering or supporting ServiceNow.
• Experience troubleshooting ServiceNow workflows, incidents, and configurations.

Responsibilities

• Administer and support the ServiceNow platform.
• Troubleshoot and resolve platform issues.
• Assist with integrations between ServiceNow and other systems.

Skills

ServiceNow administration

Troubleshooting workflows

Configuration management

Basic scripting

ITSM processes knowledge

Education

Bachelor’s degree in IT or related field

Tools

Active Directory

ServiceNow

JavaScript

Job description

Fusion HCR is Hiring!

Position: ServiceNow Systems Administrator (Platform Support)
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality

Position Overview

Fusion HCR is seeking a ServiceNow Systems Administrator to support and enhance the organization’s ServiceNow platform and related IT systems within a fast-paced gaming and hospitality environment.

This role is ideal for a hands-on ServiceNow professional who has experience configuring, troubleshooting, and maintaining the platform, not just using it. The engineer will support day-to-day operations, help resolve platform issues, assist with integrations, and ensure ServiceNow is optimized to support IT service delivery.

This is a mid-level role focused on administration, support, and continuous improvement of ServiceNow, working closely with IT Operations, Infrastructure, and vendors.

Key Responsibilities

ServiceNow Platform Administration & Support

• Administer and support the ServiceNow platform (primarily ITSM modules such as Incident, Problem, Change, and Service Catalog)
• Troubleshoot and resolve platform issues, workflows, and performance concerns
• Configure forms, fields, workflows, business rules, and basic scripting as needed
• Assist in maintaining CMDB accuracy and data integrity
• Monitor system performance and ensure platform reliability and uptime

Configuration & Enhancements

• Support enhancements to ServiceNow modules and functionality based on business needs
• Assist with workflow automation and process improvements
• Participate in ServiceNow upgrades, patches, and releases
• Maintain and enforce platform configuration standards and best practices

Integrations & System Connectivity

• Assist with integrations between ServiceNow and other systems (Active Directory, monitoring tools, endpoint management tools, etc.)
• Work with vendors and internal teams to troubleshoot integration issues
• Support API-based connections and data flows between systems

Operational & Infrastructure Support

• Provide tier 2 support for IT systems and applications as needed
• Support core infrastructure services such as:
  • Active Directory
  • DNS / DHCP
  • Group Policy
• Assist with system deployments and application rollouts

Documentation & Process Improvement

• Develop and maintain documentation for ServiceNow configurations, workflows, and procedures
• Contribute to improving IT processes and operational efficiency
• Serve as a technical resource for IT Operations and support teams

Qualifications

Required Experience

• 2–5+ years of experience in IT Systems Administration or Application Support
• Hands-on experience administering or supporting ServiceNow (not just end-user)
• Experience troubleshooting ServiceNow workflows, incidents, and configurations
• Familiarity with ITSM processes (Incident, Problem, Change Management)
• Experience working in a production / enterprise environment

Technical Skills Experience with:

• ServiceNow configuration (forms, workflows, business rules)
• Basic scripting (JavaScript within ServiceNow is a plus)
• Active Directory and user management
• Exposure to integrations (APIs, directory services, monitoring tools) is a plus

General knowledge of:

• Windows environments
• Infrastructure services (DNS, DHCP)

Preferred

• ServiceNow Certification (CSA – Certified System Administrator preferred)
• Experience in gaming, hospitality, or 24/7 operations environments
• Exposure to CMDB and asset management within ServiceNow

Education

• Bachelor’s degree in IT, Computer Science, or related field or equivalent experience

Additional Requirements

• Must be able to pass a background check in accordance with gaming regulations
• Strong communication and documentation skills
• Ability to work onsite in Las Vegas, NV

Why This Role

• Hands-on ownership of a critical enterprise platform
• Opportunity to grow deeper into ServiceNow engineering and integrations
• Work in a high-availability, fast-paced casino environment
• Strong exposure to both application and infrastructure teams