Field Service Engineer

Phantom Staffing; Burlington (VT); On-site; USD 60,000 - 80,000; Full time

Job summary

A networking services company located in Burlington, Vermont, is seeking a Field Service Engineer. Your responsibilities include performing monthly network maintenance and resolving issues for clients. Strong knowledge of networking protocols and hands-on technical experience is essential. Candidates must possess analytical skills and the ability to work independently with clients. This role may involve regional travel but typically does not require overnight stays.

Qualifications

• Proven experience as a Field Service Engineer or similar role.
• Possess inherent troubleshooting skills.
• Desire to solve technical challenges.

Responsibilities

• Pre-scheduled monthly onsite network maintenance for clients.
• Resolve network problems as an internal Network Administrator.
• Complete small Network Projects for various clients.

Skills

Networking protocols

Desktop hardware

Desktop software systems

Analytical skills

Organizational skills

Communication skills

Education

Minimum of a two-year college degree or equivalent field experience

Tools

Windows 10

Windows 11

LAN / WAN / Wireless technologies

Job description

• Pre-scheduled monthly onsite network maintenance and review for clients
• Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)
• Act as an internal Network Administrator, resolve network problems as necessary
• Complete small Network Projects (day or less) for various clients
• Provide onsite emergency responses to business down issues
• Adhere to and innovate processes and procedures to improve service delivery
• Possess the passion to provide top notch customer service and the desire to create Raving Fans
• Job may have significant, regional travel, which typically does not require overnight stays
• Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
• Creative and resourceful in developing solutions for client needs
• Ability to remain composed and confident under stressful conditions
• Need to work independently in front of clients a majority of the time

Qualifications:

• Minimum of a two-year college degree or equivalent field experience
• Proven experience as a Field Service Engineer or similar role.
• Strong knowledge of networking protocols, desktop hardware, and desktop software systems.
• Strong analytical and organizational skills
• Strong communication and interpersonal skills
• Possess inherent troubleshooting skills
• Desire to do what it takes to solve technical challenges
• Practical, hands-on technical experience is a must
• Valid drivers license and willingness to travel to client sites as needed.

Need to have Skills:

• Operating Systems:
• Windows 10 and Windows 11 desktop hardware build experience
• LAN / WAN / Wireless networking hardware and software technologies

Recommended Skills:

• Server Operating Systems (Windows 2012, 2016, 2019, 2022)