Sr. Customer Support/ Account Manager

Vaco Recruiter Services; Indianapolis (IN); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Vaco Recruiter Services in Indianapolis seeks a Sr. Customer Support Specialist/Account Manager to manage key national accounts, coordinate orders, pricing, and issue resolution.

In-office four days a week with one flexible remote day, you''ll collaborate with cross-functional teams and use ERP to enter orders, track rebates, and ensure customer satisfaction.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of customer service experience, with account management or B2B sales-adjacent exposure.
• 3+ years of ERP experience.
• Manufacturing or industry background is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Serve as primary contact for assigned customer accounts, handling orders, pricing, and quality issues.
• Enter and manage orders in the ERP system accurately and coordinate internally.
• Troubleshoot complaints from initial contact to resolution.
• Share account information for forecasting and decision making.
• Collaborate with accounting, credit, transportation, planning, and IT to resolve issues.
• Monitor rebate terms and coordinate with AR on collections.
• Suggest process improvements to the supervisor.
• Use proactive thinking to meet customer needs.
• Follow PPE safety when visiting manufacturing sites.

Skills

Strong communication

Customer-focused

Problem-solving

Collaborative

Education

Bachelor's degree (preferred)

Tools

ERP system

Microsoft Excel

MS Word

Job description

Sr. Customer Support Specialist/ Account Manager

Location: Northwest side of Indianapolis, IN (in-office 4 days/week, 1 flexible remote day)

Compensation: $70,000-$80,000

Type: Direct Hire | Monday-Friday, standard 40-hour week

About the Opportunity

A growing manufacturing organization with a national customer base is expanding its customer support team following the acquisition of two new production locations. This is a high-visibility, relationship-driven role supporting major national accounts (think large beverage and consumer brands) - the kind of position where your ability to build trust with a customer directly impacts the business.

You'll join a strong, positive team culture under a manager known for developing her people and setting them up to succeed from day one.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination
• Troubleshoot customer complaints from initial contact through full resolution
• Gather and relay key account information (volume trends, forecasting input, credit checks) to support sound business decisions
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items
• Proactively identify process improvements and bring ideas to your supervisor
• Use creative, out-of-the-box thinking to meet customer needs
• Follow safety protocols (PPE) when visiting manufacturing/bottling sites

What We're Looking For

• Bachelor's degree is preferred
• 3-5 years of customer service experience; account management or B2B sales-adjacent experience is required
• Must have 3+ years of experience working with an ERP system
• Manufacturing or industry-specific background preferred
• Strong computer and analytical skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Ability to work under pressure, meet deadlines, and maintain a positive, solutions-oriented attitude
• A collaborative team player who proactively supports group goals

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.