Customer Support/ Account Management

Vaco by Highspring; Indianapolis (IN); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Vaco by Highspring seeks a Customer Support Specialist/Account Manager on the Northwest side of Indianapolis. This in-office role is four days per week with one flexible remote day and offers a compensation package around $60,000-$65,000.

The position focuses on managing national accounts, entering orders in the ERP system, resolving issues, and collaborating across departments to support growth and customer satisfaction.

Qualifications

• Bachelor's degree required.
• 3–5 years of customer service experience; account management or B2B sales-adjacent experience is a strong plus.
• Manufacturing or industry background preferred.
• Strong computer and analytical skills (Microsoft Word and Excel).
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary contact for assigned customer accounts, managing orders, pricing, and quality issues.
• Enter and manage customer orders in the ERP system, including changes and coordination.
• Troubleshoot customer complaints from initial contact through full resolution.
• Gather and relay key account information for forecasting and decision-making.
• Collaborate with accounting, credit, transportation, planning, and IT to resolve issues.
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items.
• Identify process improvements and propose ideas to supervisor.
• Use creative thinking to meet customer needs.
• Follow PPE safety protocols when visiting facilities.

Skills

Customer service

Account management

B2B sales-adjacent

Education

Bachelor's degree

Tools

ERP system

Excel

MS Word

Job description

Customer Support Specialist/ Account Manager

Location: Northwest side of Indianapolis, IN (in-office 4 days/week, 1 flexible remote day)

Compensation: $60,000-$65,000

Type: Direct Hire | Monday-Friday, standard 40-hour week

About the Opportunity

A growing manufacturing organization with a national customer base is expanding its customer support team following the acquisition of two new production locations. This is a high-visibility, relationship-driven role supporting major national accounts (think large beverage and consumer brands) - the kind of position where your ability to build trust with a customer directly impacts the business.

You’ll join a strong, positive team culture under a manager known for developing her people and setting them up to succeed from day one.

What You’ll Do

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination
• Troubleshoot customer complaints from initial contact through full resolution
• Gather and relay key account information (volume trends, forecasting input, credit checks) to support sound business decisions
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items
• Proactively identify process improvements and bring ideas to your supervisor
• Use creative, out-of-the-box thinking to meet customer needs
• Follow safety protocols (PPE) when visiting manufacturing/bottling sites

What We’re Looking For

• Bachelor's degree
• 3-5 years of customer service experience; account management or B2B sales-adjacent experience is a strong plus
• Manufacturing or industry-specific background preferred
• Strong computer and analytical skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Ability to work under pressure, meet deadlines, and maintain a positive, solutions-oriented attitude
• A collaborative team player who proactively supports group goals

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).