Customer Support Specialist

Sirmax North America Inc; Anderson (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Sirmax North America Inc in Anderson, IN is seeking a Customer Support Specialist to manage customer orders from receipt to fulfillment, analyze demand and forecasts to support production and purchasing planning.

You will maintain customer accounts, coordinate deliveries with logistics, keep price lists updated, assist with Order-to-Cash activities, and collaborate with Sales, Planning, Logistics, and Finance to resolve issues.

Qualifications

• College or technical degree (or 3+ years of equivalent experience).
• Proficiency in MS Office and data handling.
• Ability to coordinate with Sales, Logistics and Finance teams.

Responsibilities

• Open and maintain customer accounts by recording information.
• Coordinate deliveries to customers with the logistics department.
• Coordinate with Production Manager for confirming delivery dates.
• Maintain customer master data and price lists.
• Support Order-to-Cash activities, including invoicing follow-up and payments status.
• Cross-function collaboration with sales, planning, logistics and finance.
• Monitor order status, deliveries and backorders and update forecasts.

Skills

Strong organizational skills

Multi-tasking

Cross-functional teamwork

Communication skills

Education

College or Technical Degree

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Specialist

Full Time Anderson, IN, US

5 days ago Requisition ID: 1119

Job Summary:

The Customer Service Representative supports the sales and technical departments by managing customer orders from the moment they arrive until they are fulfilled, in accordance with the general terms and conditions of sale, price lists, customer requirements and specific instructions issued by the sales department. They are also responsible for analyzing demand, historical data, and sales forecasts broken down by target market, product, and sales channel, to support the development of production and purchasing planning strategies.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Open and maintain customer accounts by recording account information
• Coordinate deliveries to customers with logistic department
• Coordinate with Production Manager for confirming delivery dates to customers
• Keep price lists updated, and maintain customer master data
• Answer corporate phone line and direct accordingly.
• Reach out to customers and verify account information, payment information and other pertinent information such as addresses and phone numbers.
• Support Order-to-Cash activities, including invoicing follow-up, credit notes and payment status monitoring
• Cross function coordination with sales, planning, logistics, and finance departments
• Place sales order refunds, or exchanges
• Daily customer communication and support
• Follow-up on order status, deliveries and backorders
• Place, modify or cancel sales orders and forecasts
• Responsible for resolving customer requests, complaints and claims
• Navigate through customer portals to update sales orders and sales forecasts
• Build relationships of trust with customers through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Support to continuous process improvement initiatives
• Preparation of reports and KPIs
• Follow communication procedures, guidelines and policies
• Submit and reconcile expense reports
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong organizational skills with the ability to multi-task
• Ability to organize a daily workload by priorities
• Ability to meet deadlines in a fast-paced quickly changing environment
• A proactive approach to problem-solving and highly motivated
• Strong communication and problem-solving skills
• Comfortable working cross-functionally with Sales, Operations, Logistics, and Finance
• Analytical mindset and willingness to learn and grow

Required Experience:

• College or Technical Degree (or equivalent gained from 3+ years of experience)
• Proficiency in MS Office

Preferred Experience:

• Degree in Economics, Business Administration, Management Engineering, or a related field
• 2–3 years of experience in Customer Service, Order Management, or Order-to-Cash processes preferred