Sr Customer Success Manager - Spanish

Aventiv Technologies, LLC; United States; Remote; USD 68,000 - 78,000; Full time

Job summary

Aventiv Technologies is seeking a Sr. Customer Success Manager to enhance customer loyalty and satisfaction. This remote role requires managing client relationships, conducting trainings, and upselling services while communicating effectively in both English and Spanish. Candidates should have extensive experience in account management and a strong ability to analyze data.

Benefits

Eligible for $255 to purchase company equipment

Qualifications

• 4+ years of experience managing Client Accounts or direct consultative selling.
• Fluent in Spanish and English.
• Proficiency in Microsoft Office and Salesforce.

Responsibilities

• Manage new and existing relationships with contracted agencies.
• Understand client needs and propose appropriate solutions.
• Ensure client retention and satisfaction.

Skills

Account Management

Client Management

Customer Success

Communication

Problem Solving

Negotiation

Data Analysis

Education

High School Diploma or equivalent

Bachelor’s Degree in Business

Tools

Microsoft Office

Salesforce

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

https://www.youtube.com/watch?v=eXLNwQg5Y3g

The Sr. Customer Success Manager is responsible for improving Customer Loyalty and satisfaction over time. Candidates should be experienced with building and maintaining relationships with clients and be a Subject Matter Expert on both all offerings and internal processes. Candidate will communicate in Spanish and English with customers and other representatives.

THIS IS A REMOTE POSITION. **50% Travel Required**

Responsibilities

• Manage new and existing relationships with contracted agencies.
• Oversee rollout of services for newly acquired clients to align both parties’ interests.
• Understand client needs and propose appropriate solutions.
• Upsell additional products and services to existing clients.
• Conduct remote trainings utilizing web conferencing software or onsite as needed.
• Ensure client retention and satisfaction.
• Understand and review account performance and ensure timely communication of any gap closure efforts
• Create and manage territory plans that deliver on all goals & objectives.
• Ensure that accounts in the assigned territory are visited as required per the KPI’s.
• Transition past due accounts to Accounts Receivable.
• Ensure that the CRM is updated in a timely manner.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities:

• Proven Account, Client Management, or Customer Success experience.
• Excellent oral and written communication and presentation skills in both English and Spanish.
• Demonstrated ability to communicate, present, and influence credibly at all levels of the organization
• Ability to work under pressure, to meet deadlines, to deal positively with risk mitigation and conflict resolution.
• High degree of problem solving, conflict resolution, and negotiation skills
• Strong data/information analysis and integration skills
• Ability to effectively manage time and information with minimal supervision
• Ability to identify, prioritize and respond to multiple and conflicting tasks

Qualifications

Minimum Qualifications:

• High School Diploma or equivalent
• 4+ years of experience managing Client Accounts or direct consultative selling
• Fluent in Spanish and English
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Salesforce and capable of learning new technology
• Up to 50% travel

Preferred Qualifications:

• Bachelor’s Degree in Business
• Relevant work experience in a technology, corrections, or offender monitoring industry

Physical Requirements:

While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $68,337 – $77,904
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

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Skills

Behaviors

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.