Saas Customer Success Manager

XtendLive; United States; Remote; USD 65,000 - 200,000; Full time

Job summary

A leading company in the event services sector, XtendLive is seeking a passionate Customer Success Manager. In this role, you will drive customer satisfaction, facilitate successful onboarding, and convert leads to subscriptions, ensuring exceptional user engagement in a remote-friendly environment.

Benefits

Competitive salary + equity package

Flexible work environment

Health & wellness benefits

Growth opportunities as the company scales

Qualifications

• 2-5 years of experience in Customer Success or Account Management at a SaaS company.
• Experience with a self-serve or product-led growth model is a plus.
• Strong communicator who can engage users effectively.

Responsibilities

• Drive business and cultivate a targeted list of companies for new business.
• Own the customer journey from onboarding to renewal.
• Develop scalable success resources for self-serve users.

Skills

Communication

Empathy

Problem Solving

Adaptability

Job description

Xtendlive makes digital event creation a breeze, boosts attendee engagement, and delivers powerful analytics you can use.

Position Overview:

We are seeking a passionate and driven Customer Success Manager to join our team at XtendLive. In this role you will serve as the first point of contact for qualified leads, customers trialing the product, and for newly converted customers, ensuring they receive exceptional support throughout their journey with our platform. Your focus will be on converting leads and trials to subscription sales, facilitating successful onboarding, driving customer satisfaction, and fostering and maintaining long-term relationships that minimize churn and lead to subscription renewals and product advocacy. An emphasis on efficiency is important, as this person will need to optimize a balance of high-volume conversions with an excellent customer experience.

Key Responsibilities:

• Drive Business forward to cultivate a targeted list of companies to win new business, close sales, and reach sales targets
• Work with a targeted list ofbusinesses with needs in the events area, uncover the true needs of their business and recommend the right solutions
• Own the customer journey from onboarding to renewal for our high-touch and self-serve users.
• Guide new customers through setup and best practices to ensure early success.
• Develop scalable success resources—guides, videos, workflows, webinars—for our self-serve user base.
• Proactively engage with users to increase adoption, usage, and retention.
• Identify churn risks and work cross-functionally (Product, Support, Sales) to resolve issues
• Collect and surface user feedback to help improve the product experience.
• Build strong relationships with key accounts and serve as a trusted advisor.

What we’re looking for:

• 2–5 years of experience in Customer Success or Account Management at a SaaS company.
• Experience supporting a self-serve or product-led growth model is a plus.
• Strong communicator who can simplify complex ideas and engage users with empathy.
• Startup mindset: self-starter, adaptable, thrives in ambiguity, and solution oriented.
• Bonus: Familiarity with event tech or experience working with event organizers.

Why you’ll love it here:

• You’ll shape the customer experience at an early-stage startup with real impact.
• We’re a collaborative, nimble team that values ownership and initiative.
• Competitive salary + equity package
• Flexible work environment (remote-friendly)
• Health & wellness benefits
• Real opportunity to grow your role as the company scales

Send resumes to [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Events Services

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