Customer Success Manager (SaaS/SMB)

Breakthrough; Baltimore (MD); Remote; USD 70,000 - 80,000; Full time

Job summary

Breakthrough is seeking a Customer Success Manager to ensure client satisfaction and foster relationships with a defined set of customers. This role requires passion for health solutions and expertise in account management, delivering onboarding and training while driving marketing strategies. Enjoy the flexibility of remote work and join a mission-driven team dedicated to helping people achieve their health goals naturally.

Benefits

Unlimited PTO

Mission-driven team

Work remotely

Qualifications

• 2+ years in a Customer Success or Account Management role (preferably in SaaS).
• Proven ability to manage customer relationships and drive upsells.
• Strong communication skills and organizational habits.

Responsibilities

• Guide new customers through onboarding and deliver training.
• Manage 35–50 customer relationships and monitor platform adoption.
• Develop customer marketing strategies and support contract renewals.

Skills

Customer Success

Account Management

Communication

Organizational Skills

Digital Marketing Knowledge

Tools

Salesforce

Asana

Job description

2 days ago Be among the first 25 applicants

This range is provided by Breakthrough. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from Breakthrough

Talent Acquisition Manager at Breakthrough

Our purpose at Breakthrough is to help people solve their health challenges naturally. We help private practices educate the community and enroll patients through our patient demand platform. Every month, the platform generates over $5M in patient revenue for practices and helps thousands of people avoid surgeries, pain medication, and other invasive procedures by finding natural solutions.

At Breakthrough, our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.

The Customer Success Manager is responsible for end-to-end customer success management for a defined set of customers. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their goals while also bringing marketing expertise to the customers.

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

What You’ll Do

• Guide new customers through a structured onboarding process
• Deliver training on software, strategy, and marketing best practices
• Recommend and teach customers how to use the specific tools that align with their goals and drive measurable impact
• Manage 35–50 customer relationships from post-launch through renewal
• Monitor platform adoption and proactively address engagement risks
• Own the customer marketing strategy—coaching them on what’s working and what needs to change
• Overcome concerns and objections to maintain strong, long-term relationships
• Deliver consistent results that build trust and momentum
• Navigate retention conversations and support contract renewals
• Identify opportunities for upsell and expansion early—by aligning customer goals with impactful solutions
• Collaborate cross-functionally to ensure customer feedback is heard and acted on

What You Bring

• 2+ years in a Customer Success or Account Management role (preferably in a SaaS environment)
• Proven ability to overcome customer concerns and objections while preserving trust
• Track record of driving upsells by identifying customer needs and showing impact early
• Excellent communication skills—you ask great questions, listen well, and speak with clarity
• Strong organizational habits and follow-through; able to manage projects and timelines independently
• Basic knowledge of digital marketing, especially Meta Ads, Google Ads, and basic funnel strategy
• Familiarity with Salesforce, Asana, and other customer/project tools
• Big Bonus: Experience in physical therapy or chiropractic practice operations

Why Breakthrough?

• Work remotely – Live and work where you're most productive
• Unlimited PTO – We trust you to manage your time
• Mission-driven team – We’re solving real problems for real people
• Fast-growing company – We’re scaling and evolving—together

Our Core Values

Salary Range: $70k-$80k USD

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Training, and General Business

• Industries

  Advertising Services and Marketing Services

Referrals increase your chances of interviewing at Breakthrough by 2x

Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

Disability insurance

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