Customer Success Manager

Wiraa; United States; Remote; USD 65,000 - 169,000; Full time

Job summary

Wiraa is seeking a Technical Customer Success Manager to onboard and retain customers in cybersecurity. The role requires strong technical skills in network security and relevant experience in customer success roles, offering competitive compensation and remote work flexibility.

Benefits

Competitive compensation

Fully remote work environment

Direct influence on product strategy

Opportunity to grow within a fast-scaling startup

Impactful role in critical industries

Qualifications

• 5+ years in customer-facing roles.
• Background in B2B SaaS and familiarity with security.
• Strong technical expertise in switches, routers, firewalls.

Responsibilities

• Lead customers from pre-sales engagement through onboarding.
• Guide adoption, expansion, and value realization for customers.
• Conduct quarterly business reviews to evaluate outcomes.

Skills

Customer Success

Technical Consulting

Stakeholder Management

Communication

Presentation

Network Security

Education

CCNA or equivalent networking certification

Tools

CSM/CRM tools

Job description

3 days ago Be among the first 25 applicants

About The Company

Ordr Inc. is on a mission to make the connected world a safer place. As organizations undergo digital transformation, the number of connected devices—and associated risk—skyrockets. Ordr helps enterprises see, know, and secure every connected asset across IT, IoT, IoMT, and OT environments. With our proprietary device intelligence and automated policy enforcement, customers in healthcare, manufacturing, financial services, and smart cities rely on Ordr to reduce their attack surface and improve security outcomes.

About The Company

Ordr Inc. is on a mission to make the connected world a safer place. As organizations undergo digital transformation, the number of connected devices—and associated risk—skyrockets. Ordr helps enterprises see, know, and secure every connected asset across IT, IoT, IoMT, and OT environments. With our proprietary device intelligence and automated policy enforcement, customers in healthcare, manufacturing, financial services, and smart cities rely on Ordr to reduce their attack surface and improve security outcomes.

We are a fast-paced, innovation-driven team of thinkers and doers, passionate about our impact in real-world cybersecurity.

About The Role

As a Technical Customer Success Manager (TCSM), you will play a critical role in onboarding, engaging, and retaining Ordr customers. You will be the technical voice of the customer, driving value realization through close alignment with stakeholder goals, adoption strategies, and successful deployments. This is a fully remote position based in the U.S., reporting to the Director of Customer Success.

Responsibilities

• Lead customers from pre-sales engagement through onboarding and full lifecycle success
• Understand each customer’s security priorities and create tailored success plans
• Guide adoption, expansion, and value realization for customers across industries
• Serve as the primary technical point of contact for customer stakeholders
• Identify and manage technical risks; drive resolution by coordinating internal teams
• Conduct quarterly business reviews (QBRs) to evaluate outcomes and identify new opportunities
• Translate customer challenges into feedback for product improvement
• Track and report customer health, satisfaction, project progress, and risks
• Act as a strategic advisor, mapping Ordr platform features to customer security needs
• Encourage advocacy and develop customers into Ordr brand ambassadors
• Partner with sales, product, engineering, and support to ensure successful customer outcomes
  
  

Qualifications

• 5+ years in customer-facing roles such as Customer Success, Account Management, or Technical Consulting
• Background in B2B SaaS and familiarity with security, remote access, and cloud environments
• Strong technical expertise in switches, routers, firewalls, and network security
• Knowledge of Linux, VMware ESXi, NAC (802.1x), vulnerability management, and cybersecurity practices
• CCNA or equivalent networking certification preferred
• Experience with CSM/CRM tools and customer engagement platforms
• Strong presentation, communication, and stakeholder management skills
• Demonstrated ability to build trust with both technical and business stakeholders
• Experience working cross-functionally in a fast-paced, customer-obsessed culture
  
  

Benefits

• Competitive compensation
• Fully remote work environment
• Direct influence on product and customer success strategy
• Opportunity to grow within a fast-scaling cybersecurity startup
• High-impact role serving top-tier customers in critical industries
  
  

Equal opportunity

Ordr Inc. is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any legally protected status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

Disability insurance

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