Sr Customer Service Representative

Standex; Sugar Land (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and support. This role involves managing customer inquiries, processing orders, and coordinating shipping activities. The ideal candidate will possess strong interpersonal skills, a knack for problem-solving, and the ability to thrive in a fast-paced environment. Join a dynamic team that values innovation and collaboration, and contribute to the success of a company dedicated to excellence in customer service. If you are passionate about helping customers and enjoy a challenging yet rewarding role, this opportunity is perfect for you.

Qualifications

• 1-3 Jahre Erfahrung im Kundenservice oder Support.
• Starke zwischenmenschliche Fähigkeiten und Kommunikationsfähigkeiten.

Responsibilities

• Kommunikation mit Kunden über Bestellungen und Lieferungen.
• Pflege von Informationen im ERP-System zur Verkaufsberichterstattung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Computerkenntnisse

Multitasking

Education

High School Diplom

Tools

ERP-System

Job description

Standex International

Standex International is a global industrial growth company operating through our market-leading brands in electronics, forming technologies, engraving, and scientific refrigeration. We collaborate with our customers to advance progress through innovation, from space vehicle parts to vaccine refrigeration, and renewable energy technology.

Standex Electronics Amran Instrument Transformers is a leading manufacturer of Low Voltage and Medium Voltage Instrument Transformers, with manufacturing plants in the USA and India. Our products are installed in over 50 countries worldwide.

Customer Service Representative - Inside Sales

The Customer Service Representative is responsible for customer service and support activities, ensuring customer satisfaction through daily, weekly, and monthly interactions. The role requires meeting tight deadlines and managing multiple customer service tasks.

What You'll Do

General Customer Service Functions

• Communicate with customers regarding support matters such as part/PO statuses, due dates, reports, expedites, change or rush orders, and special instructions.
• Enter sales orders and provide acknowledgments, supporting the CS Data Entry Specialist as needed.
• Coordinate shipping activities to ensure timely deliveries and adhere to customer instructions.
• Greet and divert incoming phone calls.

Inventory Management

• Maintain current information in the ERP system to generate reports on sales, shipping, and forecasts.
• Evaluate customer forecasts and purchase orders, analyzing reports to ensure stock levels meet demand.
• Communicate inventory needs to management.
• Coordinate activities related to parts and purchase orders with relevant departments.
• Manage expedites and rush requests through purchasing and production.

Customer Communication

• Respond promptly to customer inquiries and keep them informed.
• Coordinate customer requests, rush orders, and shipping activities to ensure efficiency.
• Perform other duties as assigned.

What You'll Bring

• High school diploma.
• 1-3 years of experience in customer service/support.
• Proficiency in computer skills and strong interpersonal abilities.
• Excellent communication and problem-solving skills, especially verbal and listening skills.
• Good typing, spelling, and written communication skills.
• Ability to multi-task, work under pressure, meet deadlines, and coordinate across departments in a fast-paced environment.
• Willingness to move around the facility and sit for prolonged periods working at a computer.

Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are committed to helping all candidates find great careers. Your information is secure and confidential. Please apply directly through the employer’s website.