Senior Customer Service Representative - Remote in Mainland USA

Freddie Mac; Dallas (TX); Remote; Full time

Job summary

A leading company in healthcare services is seeking a dedicated customer service representative to handle patient billing inquiries and provide support. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement. Ideal candidates will have experience in customer service, particularly within a healthcare setting, and the ability to work effectively in a remote environment.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Flexibility to work remotely

Qualifications

• 2+ years of customer service experience or experience in a medical office.
• Proficient in using computers.

Responsibilities

• Answer a high volume of calls regarding patient billing.
• Research, troubleshoot, and resolve complex billing issues.
• Maintain a tracking log of escalated patient correspondence.

Skills

Customer Service

Bilingual Fluency

Education

High School Diploma or GED

Tools

Windows PC Applications

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely from within Mainland USA
- Supportive and collaborative work environment
- Chance to make a positive impact on health outcomes for community members

What to Expect (Job Responsibilities):
- Answer a high volume of calls regarding patient billing, payment plans, and general customer concerns
- Process adjustments, refunds, and transfer bills while performing manual sales
- Evaluate and respond to written billing inquiries, including billing insurances and updating invoices
- Research, troubleshoot, and resolve complex billing issues and customer complaints
- Maintain a tracking log of escalated patient correspondence and provide status updates to leadership

What is Required (Qualifications):
- High School Diploma or GED
- Must be 18 years of age or older
- 2+ years of customer service experience or experience in a medical office, healthcare, or call-center setting
- Proficient in using computers and Windows PC applications
- Ability to work Monday - Friday during normal business hours with assigned shifts after training

How to Stand Out (Preferred Qualifications):
- Bilingual fluency in English and Spanish
- Experience in healthcare
- Knowledge of billing and finance processes
- Ability to translate complex healthcare jargon into simple instructions for customers

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #CompetitivePay

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