Senior Customer Service Representative

Ritchie Bros.; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the auction industry is seeking a dedicated customer support professional to assist with registration and documentation for consignors at auctions. This role involves ensuring a positive experience for customers, handling inquiries, and maintaining confidentiality. The ideal candidate will have a strong background in customer service and a commitment to ethical standards. Join a dynamic team that conducts live auctions worldwide and contribute to the success of multi-million dollar transactions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

15 days of PTO annually

Qualifications

• 1-3 years of experience in high-volume customer contact roles.
• Strong commitment to maintaining high ethical standards.

Responsibilities

• Handle consignor inquiries and ensure proper documentation.
• Respond promptly and accurately to internal customer requests.
• Provide information about upcoming auctions and equipment.

Skills

Customer Service

Communication

Problem Solving

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base across over 170 countries, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers comprehensive services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering high economic returns.

RB Global offers full-time employees medical, dental, vision, and basic life insurances. Employees can enroll in the company’s 401k plan, with RB Global matching 100% of the first 4% contributed. Employees also receive 15 days of PTO annually.

About the Team

Our team conducts hundreds of live auctions annually worldwide. It involves a dedicated team of professionals in various full-time and part-time roles, including equipment inspectors, yard managers, operators, administrative staff, and customer service representatives, all contributing to successful multi-million dollar auctions.

Job Description

Provide support to customers regarding registration and documentation for consignors at auctions, and provide proper paperwork and vehicle faxes to buyers.

Responsibilities

• Handle consignor inquiries and ensure proper documentation for selling transportation items at auctions.
• Develop knowledge of business processes to support customers effectively.
• Ensure a positive experience for external customers doing business with Ritchie Bros.
• Respond promptly and accurately to internal customer requests.
• Resolve issues and track interactions related to customer requests.
• Provide information about upcoming auctions and equipment.
• Proactively report customer concerns and areas for improvement.
• Perform additional duties as needed, including E-Clerking when required.
• Coordinate closely with Territory Managers.
• Maintain confidentiality when handling contracts and consignor information.
• Provide proper documentation to buyers for registration of purchases.
• Be flexible and willing to perform other tasks as assigned.

Qualifications

• 1-3 years of experience in high-volume customer contact roles with transactional responsibilities.
• Strong commitment to maintaining high ethical standards both professionally and personally.
• Experience working in a professional office environment.

Job Info

• Job Identification: 4426
• Posting Date: 05/06/2025, 08:02 PM
• Location: 16602 E. Hardy, Houston, TX, 77032, US (On-site)