Sr. Customer Collaboration Analyst (Supply Chain)

Dyson Institute; Chicago (IL); On-site; USD 73,000 - 92,000; Full time

Job summary

Dyson Institute in Chicago is seeking a Sr. Customer Collaboration Analyst (Supply Chain) to support customer compliance and Order-to-Cash operations across key retail accounts.

You will partner with Sales, Customer Service, Logistics, and Finance to identify risks, resolve deductions, and improve the customer experience. The role requires a 2+ year background in related operations, strong Excel skills, and experience with SAP or ERP systems.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Finance, or related field.
• 2+ years in Customer Operations, Order-to-Cash, or related discipline.
• Experience with retail customers or customer-facing processes.
• Strong proficiency in Excel and data analysis.
• Experience with SAP or other ERP systems.

Responsibilities

• Support customer compliance across strategic retail customers (Walmart, Amazon, Costco, Best Buy, Target, etc.).
• Review deductions, chargebacks, shortages, and claims to identify root causes and recommend corrective actions.
• Partner with Sales Account Managers and Customer Service teams to resolve customer issues promptly.
• Monitor customer scorecards, compliance metrics, and operational performance indicators.
• Assist in reviewing customer requirements, routing guides, and contractual obligations to ensure compliance.
• Work closely with Logistics and Supply Chain teams to identify opportunities to improve processes and implement controls.
• Support Order-to-Cash execution by monitoring order flow and resolving exceptions impacting customer experience.
• Prepare reporting on deductions, claims, penalties, compliance trends, and recovery opportunities.
• Partner with Dyson Business Services and internal stakeholders to investigate and resolve customer disputes.
• Identify process improvement opportunities that reduce penalties and improve customer satisfaction.
• Maintain documentation, SOPs, and customer compliance records.
• Support special projects and continuous improvement initiatives across customer operations and supply chain functions.

Skills

Analytical skills

Customer-focused

Communication skills

Stakeholder management

Education

Bachelor's degree in Business, Supply Chain, Logistics, Finance, or related field

Tools

Microsoft Excel

SAP

ERP systems

Job description

About us Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role The Sr. Customer Collaboration Analyst (Supply Chain) is responsible for supporting customer compliance and Order-to-Cash operations across key retail accounts. This role partners closely with Sales, Customer Service, Logistics, Supply Chain, and Finance teams to identify compliance risks, resolve customer deductions and claims, and improve the overall customer experience. The ideal candidate is highly analytical, customer-focused, and eager to build expertise in retail compliance, customer operations, and order-to-cash processes. This position offers an opportunity to gain exposure to major retail customers while supporting process improvements that drive operational and financial performance.

Key Responsibilities

Support customer compliance activities across strategic retail customers, including Walmart, Amazon, Costco, Best Buy, Target, and other key accounts. Review compliance deductions, chargebacks, shortages, and claims to identify root causes and recommend corrective actions. Partner with Sales Account Managers and Customer Service teams to resolve customer issues in a timely manner. Monitor customer scorecards, compliance metrics, and operational performance indicators. Assist in reviewing customer requirements, routing guides, and contractual obligations to ensure compliance. Work closely with Logistics and Supply Chain teams to identify opportunities to improve processes and implement operational controls. Support Order-to-Cash execution by monitoring order flow and helping resolve exceptions impacting customer experience. Prepare reporting and analysis related to deductions, claims, penalties, compliance trends, and recovery opportunities. Partner with Dyson Business Services and internal stakeholders to investigate and resolve customer disputes. Identify process improvement opportunities that reduce compliance penalties and improve customer satisfaction. Maintain documentation, standard operating procedures, and customer compliance records. Support special projects and continuous improvement initiatives across customer operations and supply chain functions.

About you

Bachelor's degree in Business, Supply Chain, Logistics, Finance, or a related field. 2+ years of experience in Customer Operations, Order-to-Cash, Customer Service, Supply Chain, Logistics, Finance, or a related discipline. Experience working with retail customers or customer-facing operational processes. Strong analytical skills with the ability to identify trends and solve problems. Experience managing or supporting deductions, claims, chargebacks, customer disputes, or compliance activities is preferred. Strong proficiency in Microsoft Excel and data analysis. Experience with SAP or other ERP systems is preferred. Excellent communication and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. Customer-focused mindset with strong attention to detail.

Compensation: $73,000 - $92,000 annually + bonus opportunity

Location: 1330 W Fulton Market Fl 5, Chicago, IL 60607

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts

Health benefits

• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Contact us at [e-mail] for more information.

Dyson is an Equal Opportunity Employer.

Equal Opportunity

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.