National Account Manager, Home (Direct eCommerce)

Dyson Institute; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

401K with up to a 4% match

Company paid Life Insurance

HSA / FSA benefits

Generous Paid Time Off

Dyson product discounts

Job summary

Dyson Institute is seeking a National Account Manager – Direct Channels to lead go-to-market plans for Dyson.com, marketplaces and retail stores. You will coordinate with Ecommerce, Retail, Marketing and Supply Chain to optimize promotions, pricing and inventory while driving sales growth.

The role emphasizes data-driven decision making, cross-functional collaboration and strong execution across direct channels.

Qualifications

• 5+ years of experience in eCommerce, retail or national account management.
• Bachelor’s degree in Business or related field.
• Experience supporting sales, operations, trade marketing or category management.
• Proven ability to deliver sales and financial targets.
• Strong analytical skills and ability to interpret data and trends.
• Experience cross-functionally to execute business plans.
• Effective communication and stakeholder management; proficient in Excel and PowerPoint.

Responsibilities

• Develop and execute go-to-market plans across Dyson.com, marketplaces and retail stores.
• Collaborate with Ecommerce, Retail, CRM, Marketing and Supply Chain to drive plans.
• Prepare performance reporting and support weekly/monthly reviews.
• Monitor performance, identify risks and optimize inventory and pricing.

Skills

eCommerce

Retail

National account mgmt

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role

The National Account Manager – Direct Channels supports the development and execution of Dyson’s direct-to-consumer go-to-market strategy across Dyson.com, marketplaces, and retail stores. This role contributes to assortment planning, promotional strategy, inventory management, and channel execution to help deliver sales and profit growth. Working cross-functionally, this individual helps implement integrated retail plans, with a strong focus on eCommerce performance, operational execution, and data-driven decision-making.

Key Responsibilities

Business Planning & Execution

Support the development and execution of the Home Category, New Categories and S&A across all Direct channels. Contribute to go-to-market planning, including assortment, promotional strategy, pricing, and inventory management. Execute against monthly, quarterly, and annual sales, profit, and inventory goals. Forecast daily, weekly monthly sales run rates and report on performance. Build and communicate monthly plans with weekly execution detail, including product launches, promotional calendars, and volume forecasts. Support planning and execution of key retail and Dyson-specific events (e.g., BFCM, Dyson Days, Owner Rewards). Analyze business performance and recommend actions to address challenges and capitalize on opportunities. Monitor trends and help balance demand generation with inventory planning. Identify risks and support development of mitigation plans.

Cross-Functional Collaboration

Partner with Ecommerce, Retail, CRM, Marketing, Customer Service, Supply Chain, Logistics, Finance, and Media teams to support execution of business plans. Collaborate across teams to drive cross-sell and up-sell opportunities. Work with Marketing, Finance, and Commercial teams to support development of exclusive products and assortments. Coordinate with Supply Chain and Logistics teams to ensure plans are operationally supported. Partner with Media teams to support traffic growth and improve return on ad spend (ROAS).

Business Operations & Reporting

Support core business processes, including Weekly Business Reviews (WBR), Sales-Out meetings, and Latest Estimate (LE) forecasting. Prepare and deliver regular performance reporting, highlighting key insights and recommended actions. Monitor data to identify issues and recommend solutions. Ensure day-to-day operational processes are executed effectively, including coordination across supply chain, logistics, and customer service functions.

Relationship Management

Build strong working relationships with internal stakeholders and cross-functional partners. Represent Dyson’s values and ways of working in all interactions. Develop an understanding of customer and channel dynamics, serving as a voice of the customer internally. Support execution of plans related to distribution, merchandising, pricing and product placement.

Team Contribution

Contribute as an active and collaborative member of the Direct Sales team. Identify issues and recommend practical, data-driven solutions. Support continuous improvement by sharing ideas and best practices. Demonstrate flexibility in taking on new responsibilities aligned to business needs. Act with accountability and a sense of urgency to deliver against goals. Build knowledge of Dyson products, categories, and channels.

About you

• 5+ years’ experience in eCommerce, retail, or national account management
• Bachelor’s degree required (Business or related field preferred)
• Experience supporting sales, operations, trade marketing, or category management
• Proven ability to support delivery of sales and financial targets
• Strong analytical skills and ability to interpret data and trends
• Experience working cross-functionally to execute business plans
• Effective communication and stakeholder management skills
• Proficiency in Excel; working knowledge of PowerPoint and other business tools

Compensation

$140,000-$170,000 annually plus bonus opportunity

Benefits

Financial benefits:

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts

Health benefits:

• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Equal Opportunity

Dyson is an Equal Opportunity Employer. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Contact us at [e-mail] for more information.