Sales & Service Technician

Dyson Institute; Phoenix (AZ); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401K with up to a 4% match

Company paid Life Insurance and AD&D

FSA and HSA

Paid time off (PTO) and holidays

Dyson product discounts

Job summary

Dyson Institute seeks an on-site Repair Technician in Phoenix to diagnose, troubleshoot, and repair Dyson products. You will engage customers with a consultative approach and explain repair options and product value to guide decisions.

Responsibilities include performing repairs, processing service details, and maintaining documentation while balancing paid repair opportunities with product recommendations in a fast-paced environment.

Qualifications

• 6+ months of experience in customer service, retail sales, service operations or related customer-facing environments.
• Ability to communicate confidently with customers, including during objection handling or service discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover hidden product needs beyond stated complaints.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products.
• Use consultative questioning to understand customer needs and recommend solutions.
• Communicate repair findings and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through cross-selling conversations.
• Process customer transactions and service details within Dyson systems.
• Complete daily and weekly operational reporting.
• Manage parts usage, inventory accuracy, and service documentation.
• Follow Dyson service processes, quality standards, and escalation procedures.
• Support escalated repair cases and collaborate with broader service teams.

Skills

Customer service

Retail sales

Service operations

Technical diagnosis

Repair procedures

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

Word

Job description

About us

Dyson is a global technology enterprise. We're growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our U.S. headquarters is located in Chicago's Fulton Market district, with an additional office in New York City's SoHo neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

About the Role

This is a full-time on-site role located in the area.

Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand.

Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies.

Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions.

Communicate repair findings, maintenance recommendations, and replacement options clearly to customers.

Promote relevant Dyson products, accessories, and services through trust-based cross‑selling conversations.

Provide excellent customer service while managing customer expectations in real time.

Process customer transactions and service details accurately within Dyson systems.

Complete daily and weekly operational reporting as required.

Manage parts usage, inventory accuracy, and service documentation.

Follow Dyson service processes, quality standards, and escalation procedures.

Support escalated repair cases and collaborate with broader service teams when needed.

Maintain a calm, solution‑focused approach while handling multiple customer priorities in a fast‑paced environment.

Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions.

Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path.

Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations.

Handle objection‑based conversations professionally while maintaining a premium customer experience.

About You

6 plus months of experience in customer service, retail sales, service operations, or related customer‑facing environments.

Ability to communicate confidently with customers, including during objection handling or service‑related discussions.

Aptitude for learning technical diagnosis and repair procedures.

Curiosity to uncover hidden product needs beyond stated complaints.

Demonstrates empathy and provides clear guidance to ensure customers choose the best long‑term solution.

Strong verbal, written, and interpersonal communication skills.

Ability to prioritize in a fast‑paced environment.

Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word.

Collaborative mindset with proven success in team environments.

Ability to lift and move up to 50 lbs High School Diploma or equivalent preferred Must be at least 18 years of age.

Benefits

Financial benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts

Health benefits

• Multi‑Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Equal Opportunity and Inclusion

Dyson is an Equal Opportunity Employer. Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. We drive empowerment, development and equality in an inclusive environment for our people around the world.

Dyson employs 14,000 people and is present in more than 80 countries.

At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We look to make it happen to achieve leaps through pioneering new ideas.