Sr. Credit & Collections Analyst

Centric Software; Kentucky; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Centric Software is seeking a Senior Credit & Collections Analyst to join our Finance & Accounting team. You will manage global accounts receivable and credit risk in a fast-paced environment, ensuring timely collections and accurate reporting.

This role emphasizes collaboration, process improvement, and data-driven decision making. The ideal candidate will be detail-oriented, proactive, and comfortable handling cross-functional projects with Billing, Sales, Legal, and Customer Success teams.

Qualifications

• Strong understanding of collections processes, AR reconciliation, and credit risk assessment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, basic formulas) and strong analytical capabilities.

Responsibilities

• Ensure effective operation of collections activities and manage aging reports.
• Escalate collection concerns to Sr. Collections Manager as needed.
• Research and resolve past-due invoices and discrepancies promptly.
• Reconcile customer accounts including invoices, credits, unapplied cash and overpayments.
• Advise customers on payment arrangements and strategies for resolution.
• Respond to inquiries related to invoices, disputes and payment status.
• Maintain records of collection efforts and communications.
• Generate AR reporting/analytics and support audits for Trade AR.
• Perform monthly account reconciliations and support month-end close for Trade AR.
• Prepare journal entries related to Trade AR.
• Conduct credit evaluations using D&B and summarize findings with recommendations.
• Collaborate with Billing, Sales, Legal, and Customer Success to resolve issues.
• Recommend improvements to credit and collections processes.
• Provide backup coverage within the global team.

Skills

Credit risk assessment

AR reconciliation

Excel pivot tables

Data analysis

Verbal communication

Written communication

Tools

NetSuite

Salesforce

Office 365

Job description

About Centric Software:

CentricSoftware®is a global leader,providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion,luxury, footwear,outdoor, homeand consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.Our technologypowers brandstostreamline processes, driveefficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Title: Sr. Credit & Collections Analyst

Location: Remote/Hybrid, USA

This position reports to the Senior Collections Manager.

Job Summary:

Centric Software is seeking a Senior Credit & Collections Analyst to join our high-performing Finance & Accounting team. This role is critical to the management of global accounts receivable and credit risk in a fast-paced, growth-oriented environment. The ideal candidate is detail-oriented, well-organized, and proactive, with a strong sense of ownership and accountability.

We are looking for a collaborative team player who thrives in a dynamic setting, adapts quickly to change, and contributes to continuous process improvement. Strong communication and problem-solving skills are essential, along with a data-driven mindset and the ability to prioritize effectively. The Senior Analyst will also participate in special projects that support department goals and cross-functional initiatives.

Responsibilities:

• Ensure effective operation of collections activities, including managing and maintaining customer aging reports.
• Escalate collection concerns, disputes, or high-risk accounts to the Sr. Collections Manager.
• Research and resolve past-due invoices and customer discrepancies in a timely manner.
• Reconcile customer accounts, including invoices, credit memos, unapplied cash, and overpayments.
• Advise customers on payment arrangements and strategies for resolution.
• Respond promptly to internal and external inquiries related to invoices, disputes, and payment status.
• Maintain accurate and complete records of collection efforts and customer communications.
• Generate AR reporting and analytics and provide audit support related to Trade AR, including documentation, reconciliations, and variance analysis to support audits, internal reviews, and compliance requirements.
• Perform monthly account reconciliations and support the month-end close process related to Trade Accounts Receivable, including variance research and adjustments.
• Prepare journal entries related to Trade AR.
• Conduct credit evaluations using Dun & Bradstreet (D&B) and summarize findings with credit recommendations.
• Collaborate cross-functionally with Billing, Sales, Legal, and Customer Success teams to resolve account issues.
• Recommend and support continuous improvement of credit and collections processes.
• Provide backup coverage and collaborate with other analysts across the global collections team.

Qualifications:

Required:

• Strong understanding of collections processes, AR reconciliation, and credit risk assessment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, basic formulas) and strong analytical capabilities.
• Proficient in Microsoft Word, Outlook, and Office 365 applications.
• Quick learner who can adapt to new systems and shift priorities.
• Ability to manage time effectively and work independently within a team-oriented environment.

Preferred:

• Experience with ERP systems such as NetSuite and CRM platforms such as Salesforce (SFDC).
• Prior experience supporting collections during mergers and acquisitions (M&A), including integration of AR balances and customer accounts.
• Experience mentoring or providing guidance to Collections Analysts, including assisting with training, answering process questions, and supporting day-to-day issue resolution.
• Experience working in multi-currency, multi-region collections environments, including familiarity with international payment behaviors and regional compliance nuances.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.