Sr. Credit & Collections Analyst

Centric-Software; Campbell (CA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Centric Software is seeking a Senior Credit & Collections Analyst to join our Finance & Accounting team. This role manages global accounts receivable and credit risk in a fast-paced environment, requiring detail-orientation, ownership, and collaboration acrossBilling, Sales, Legal, and Customer Success teams.

The ideal candidate will have strong AR reconciliation and credit risk assessment skills, proficiency in Excel, and experience with NetSuite and Salesforce.

Qualifications

• Strong understanding of collections processes, AR reconciliation, and credit risk assessment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs) and Office 365 applications.
• Experience with ERP systems such as NetSuite and CRM platforms such as Salesforce (SFDC).
• Experience working in multi-currency, multi-region collections environments.

Responsibilities

• Ensure effective operation of collections activities, including managing and maintaining customer aging reports.
• Research and resolve past-due invoices and customer discrepancies in a timely manner.
• Reconcile customer accounts, including invoices, credit memos, unapplied cash, and overpayments.
• Advise customers on payment arrangements and strategies for resolution.
• Respond promptly to internal and external inquiries related to invoices, disputes, and payment status.
• Maintain accurate and complete records of collection efforts and customer communications.
• Generate AR reporting and analytics and provide audit support related to Trade AR, including documentation, reconciliations, and variance analysis to support audits, internal reviews, and compliance requirements.
• Perform monthly account reconciliations and support the month-end close process related to Trade Accounts Receivable, including variance research and adjustments.
• Prepare journal entries related to Trade AR.
• Conduct credit evaluations using Dun & Bradstreet (D&B) and summarize findings with credit recommendations.
• Collaborate cross-functionally with Billing, Sales, Legal, and Customer Success teams to resolve account issues.
• Recommend and support continuous improvement of credit and collections processes.
• Provide backup coverage and collaborate with other analysts across the global collections team.

Skills

AR reconciliation

Credit risk assessment

Excel

Communication skills

Multi-currency

ERP systems (NetSuite)

Salesforce (SFDC)

Amazon: not used

Tools

NetSuite

Salesforce

Job description

About Centric Software

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities.

We are here to challenge the status quo- and we are looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Title

Sr. Credit & Collections Analyst

Location

Remote/Hybrid, USA

Job Summary

Centric Software is seeking a Senior Credit & Collections Analyst to join our high-performing Finance & Accounting team. This role is critical to the management of global accounts receivable and credit risk in a fast-paced, growth-oriented environment. The ideal candidate is detail-oriented, well-organized, and proactive, with a strong sense of ownership and accountability. We are looking for a collaborative team player who thrives in a dynamic setting, adapts quickly to change, and contributes to continuous process improvement. Strong communication and problem-solving skills are essential, along with a data-driven mindset and the ability to prioritize effectively. The Senior Analyst will also participate in special projects that support department goals and cross-functional initiatives.

Responsibilities

• Ensure effective operation of collections activities, including managing and maintaining customer aging reports.
• Escalate collection concerns, disputes, or high-risk accounts to the Sr. Collections Manager.
• Research and resolve past-due invoices and customer discrepancies in a timely manner.
• Reconcile customer accounts, including invoices, credit memos, unapplied cash, and overpayments.
• Advise customers on payment arrangements and strategies for resolution.
• Respond promptly to internal and external inquiries related to invoices, disputes, and payment status.
• Maintain accurate and complete records of collection efforts and customer communications.
• Generate AR reporting and analytics and provide audit support related to Trade AR, including documentation, reconciliations, and variance analysis to support audits, internal reviews, and compliance requirements.
• Perform monthly account reconciliations and support the month-end close process related to Trade Accounts Receivable, including variance research and adjustments.
• Prepare journal entries related to Trade AR.
• Conduct credit evaluations using Dun & Bradstreet (D&B) and summarize findings with credit recommendations.
• Collaborate cross-functionally with Billing, Sales, Legal, and Customer Success teams to resolve account issues.
• Recommend and support continuous improvement of credit and collections processes.
• Provide backup coverage and collaborate with other analysts across the global collections team.

Qualifications

• Required: Strong understanding of collections processes, AR reconciliation, and credit risk assessment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, basic formulas) and strong analytical capabilities.
• Proficient in Microsoft Word, Outlook, and Office 365 applications.
• Quick learner who can adapt to new systems and shift priorities.
• Ability to manage time effectively and work independently within a team-oriented environment.
• Preferred: Experience with ERP systems such as NetSuite and CRM platforms such as Salesforce (SFDC).
• Prior experience supporting collections during mergers and acquisitions (M&A), including integration of AR balances and customer accounts.
• Experience mentoring or providing guidance to Collections Analysts, including assisting with training, answering process questions, and supporting day-to-day issue resolution.
• Experience working in multi-currency, multi-region collections environments, including familiarity with international payment behaviors and regional compliance nuances.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Join Centric Software®, where digital transformation meets real-world impact.

We design and deliver next-generation solutions that empower the world's leading retailers, brands and manufacturers in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care and multi-category retail to become smarter, leaner and more sustainable.

Our philosophy is simple: attract the best customers by building the best solutions - crafted by the best teams across the globe. Together, we push boundaries, transform industries and shape the future of how products are made, launched and managed.