Sr. Configuration Center Technician (Req #1293)

ePlus inc.; Chandler (AZ); On-site; USD 39,812 - 49,662; Full time

Benefits offered by this job

401(k) eligibility

Employee stock purchase program

Paid time off benefits

Job summary

ePlus inc. is seeking a Sr Configuration Center Technician in Chandler, Arizona. In this role, you'll work on various multivendor configuration projects, ensuring 100% accuracy and on-time delivery. Candidates should possess a Bachelor’s Degree or equivalent experience, strong troubleshooting skills, and proficiency in various operating systems.

The position involves both technical tasks and customer communication, with an emphasis on preparation, setup, and testing of IT equipment. A range of benefits, including health and financial packages, are available.

Qualifications

• Proficiency in troubleshooting various operating systems.
• Experience with rack and stack, labeling, and cabling.
• Ability to manage one's own time effectively.

Responsibilities

• Setup, configuration and testing of customer equipment.
• Track and record inventory required for projects.
• Assist with daily maintenance and organization of the Configuration Lab.

Skills

Troubleshooting skills

Knowledge of Microsoft Windows Server

Knowledge of Linux

Knowledge of VMware Hypervisor

Basic PC troubleshooting

Understanding of LAN/WAN

Organizational skills

Ability to track and troubleshoot

Education

Bachelor’s Degree or equivalent related experience

Tools

Microsoft Suite tools

Job description

Overview

As a Sr Configuration Center Technician, you will be responsible for working on multi‑customer, multivendor configuration projects as an individual or part of a team. This is a technician role in a light industrial IT warehouse environment. The position is responsible for the preparation, setup, configuration, testing, consolidation, and packaging of customer equipment required for both major configuration rollouts and small scope maintenance work. The Sr Configuration Center Technician works to ensure configuration projects are delivered on time, within budget, and at 100% accuracy. The position will involve data entry for status and reporting information and may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met.

Location: Candidates must be located in or near Chandler, Arizona with the willingness to work on‑site five days a week.

Essential Functions

• Follow detailed specifications for the setup, configuration and testing of customer equipment.
• Set up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment).
• Configure customer equipment as appropriate to projects.
• Complete customer configuration check‑off lists to ensure 100% accuracy of configured devices and shipments.
• Track and record inventory required for projects.
• Prepare configured equipment for shipment.
• Manage data involving configuration status, schedules and project deliverables.
• Assist as needed with daily maintenance, clean‑up and organization of the Configuration Lab, including lifting and packaging of boxes.
• Limited field technician support may be required for installation, training, scope definition, or as backup for the project team resources. Occasional travel may be required.

Customer and Vendor Interface and Communication

• Develop a thorough understanding of the customer's configuration process and professionally interface directly with customers to gather configuration information as needed.
• Document and troubleshoot vendor equipment exceptions (DOA and damaged).
• Participate in project‑related meetings as needed.
• Assist with job status reporting via Microsoft Office and other tools.
• Contribute to process documentation.

Communication

• Effectively communicate throughout the organization.
• Takes direction accurately and provides constructive feedback when appropriate.

Interpersonal Relationships

• Establish and maintain constructive and cooperative working relationships with others and maintain them over time:
  
  • Project Teams
  • Warehouse Department

Qualifications

• Bachelor’s Degree or equivalent related experience.
• Strong troubleshooting skills and knowledge of various operating systems, including Microsoft Windows Server, Linux, and VMware Hypervisor.
• Basic PC troubleshooting skills and knowledge of various Microsoft operating systems.
• Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions.
• Experience with rack and stack, labeling, and cabling is required.
• Configuration lab experience a plus.
• Field installation experience involving low‑voltage infrastructure a plus.
• Proficiency in the Microsoft Suite tools.
• Physically able to lift PCs, servers, peripherals and network equipment.
• Ability to communicate effectively across multiple departments.
• Ability to accurately track, troubleshoot and problem‑solve.
• Enthusiastic with exceptional organizational skills.
• Ability to manage one’s own time effectively.
• Proven quality assurance aptitude.
• LAN/WAN certifications a plus.
• Microsoft certifications a plus.
• CCNA or other related certifications a plus.

Position Specifics

The initial base salary range for this position is expected to be between $28.90 and $36.05 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job‑related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave). Details of participation in these benefit plans will be provided if an offer of employment is extended.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

Equal Opportunity Employment

We are an equal‑opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.