Configuration Technician II

It1 Source LLC; Riverton (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Two weeks paid time off

401(k) Plan with employer match

Job summary

It1 Source LLC in Riverton, Utah is seeking a skilled Configuration Technician II to join their team. This position encompasses both internal and external facing responsibilities, with a focus on setting up, configuring, and deploying Client assets. The ideal candidate should have 3-5 years of relevant experience and strong communication skills.

Responsibilities include diagnosing problems with hardware, performing quality control, and contributing to team training initiatives. This is a temporary position with benefits, including medical and 401(k) plan.

Qualifications

• 3–5 years of related experience in technology support.
• Excellent communication skills necessary for customer interaction.
• Ability to lift 50 lbs and travel occasionally.

Responsibilities

• Set up and configure computers and peripherals.
• Diagnose problems with malfunctioning devices.
• Perform quality control on assigned projects.

Skills

Excellent written and verbal communication skills

Working knowledge of Windows and Mac operating systems

Strong knowledge of desktop and laptop computer hardware

Ability to multi‑task

Education

3–5 years of related experience

A+ certification or comparable experience

Tools

PC hardware and software

Laptops and desktops

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Configuration Technician II to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.

The Configuration Technician II is responsible for both internal and external facing responsibilities. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, in setting up, configuring, and deploying Client assets.

• Set up and configure computers and peripheral based on the scope of work.
• Accurately diagnose problems with malfunctioning PC, Mac, laptop, printer, or other peripheral.
• Perform quality control on the project assigned.
• Follow instructions per project – every project is different.
• Respond to order requests and customer emails to assist in troubleshooting any problems that arise.
• Act as a subject matter expert in day-to-day operations.
• Train team members on process, tools, and technology.

Essential Functions:

• Imaging laptops and desktops.
• Hardware and software installations and configurations.
• Troubleshooting desktop and laptop hardware and software issues.
• Bench testing refurbished devices such as PC, monitors, switches, phones, etc.
• Desktop and laptop repair.
• Server hardware configuration.
• Small office installs.
• Documentation.

Job Qualification Requirements:

• 3–5 years of related experience.
• Excellent written and verbal communication skills.
• A+ or comparable experience.
• Working knowledge of Windows and Mac operating systems.
• Working knowledge of common desktop applications.
• Strong knowledge of desktop and laptop computer hardware.
• Ability to work full time.
• Occasional travel.
• Be able to lift 50 lb.
• Dependable transportation.
• Ability to multi‑task.

Physical Demands:

• Lifting or carrying up to 50 lbs.
• Standing for long periods of time.
• Time spent in low postures (crouching, stooping, kneeling, bending).
• Climbing (ramps, stairs, or ladders).
• Sitting at a computer for 8 hours per day.
• Keyboarding for 8 hours per day.
• Reaching overhead.
• Near vision (working with small objects or reading small print).
• Speaking (communicating information to clients/store coworkers).

Duration:

This position is a benefits eligible, temporary role that has a 12 month duration.

• Medical, dental, and vision benefits with highly subsidized premiums.
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off.
• 401(k) Plan with employer match.