Operations Engineer II - ST

Desert Financial Credit Union; Phoenix (AZ); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Desert Financial Credit Union in Phoenix, AZ seeks an Operations Engineer II to improve customer experience through data collection, organization, analysis, and summarization to uncover process gaps in service delivery. You will ensure end-to-end solutions are defined and understood by IT and business users.

Required: a bachelor's degree or equivalent, 4+ years of experience, Linux skills, and strong reporting/SQL capabilities.

Qualifications

• Bachelor's degree in Computer Science or related field preferred, or equivalent experience.
• 4+ years of relevant work experience.
• 1+ years Credit Union or Banking processing experience.
• Proficiency in database queries, reporting, and system monitoring.
• Experience with Linux systems.
• Strong communication and presentation skills.
• Experience with MS Office suite.
• Knowledge of DB2, Oracle, SQL Server, PostgreSQL, or MySQL preferred.

Responsibilities

• Ensure daily job processing on the Core Processor to support business objectives.
• Monitor daily, weekly, monthly processes and job routines across enterprise applications.
• Administer enterprise scheduling and monitoring tools for the DSFCU computing environment.
• Manage and communicate escalation issues to senior engineering staff and IT Management.
• Provide management reporting to measure and demonstrate processes and job completion against SLAs.
• Provide on-call support for the DSFCU enterprise.
• Provide technical support for the core processing system during interruptions to service.
• Maintain maintenance activities for the Core Processor including data updates, end of day/month processing and ACH processing.
• Perform other job-related duties as assigned.

Skills

SQL queries

Reporting

System monitoring

Business communication

Linux knowledge

Microsoft Office

Presentation skills

Active listening

Education

Bachelor's degree in CS or related field

Tools

DB2

Oracle

SQL Server

PostgreSQL

MySQL

Job description

The Operations Engineer II provides organizational support and guidance to improve the internal and external customer experience using qualitative data. They collect, organize, analyzes, and summarize data to uncover process related gaps in the organization's delivery of service. The Operations Engineer II is critical to ensure related changes meet the business need / objectives, ensure it is clearly defined and a full end-to-end solution has been identified, agreed and understood by the impacted IT teams as well as the business users.

What you will do here

• Ensure that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.


• Monitor daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications


• Administer enterprise scheduling and system monitoring tools to manage the DSFCU computing environment including infrastructure, ATMs, messaging and enterprise applications.


• Manage and communicate escalation issues / exceptions in a timely fashion to senior engineering staff and IT Management.


• Provide management reporting to measure and demonstrate processes and job are completed accurately and timely according to service level agreements.


• Provide on call support to support the DSFCU enterprise.


• Provide technical support for the core processing system including any interruptions to operational service.


• Responsible for all maintenance activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.


• Perform other job-related duties as assigned.

What you will need

• Bachelor's degree in Computer Science or related field (preferred) OR equivalent combination of education and experience required.


• 4+ years of relevant work experience required.


• 1+ years Credit Union or Banking processing experience required.


• Demonstrated proficiency in database (queries), reporting and system monitoring; process / procedure development and adherence, diagramming, implementation and improvement required.


• Linux System knowledge required.


• Effective verbal and written business communication skills, effective presentation skills, and active listening skills required.


• Demonstrated proficiency using Microsoft Office Suite, (Outlook, Word, Excel, PowerPoint) required.


• DB2 knowledge or experience with Oracle, SQL Server, PostgreSQL, MySQL or another relational database preferred.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

Location: Phoenix, AZ

Job Type: Hybrid