Sr Client Service Associate

Wealth Enhancement; Village of Great Neck (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match and profit sharing

Paid parental leave

Job summary

Wealth Enhancement is looking for a Sr Client Service Associate for their Great Neck, NY office. This position is essential for client-FA communication, involving onboarding, account transactions, and client relationship management. Applicants should have a Bachelor’s degree and at least 3 years of Financial Services experience. The role offers a salary between $80,000 and $90,000, along with comprehensive benefits including medical coverage and paid time off.

Qualifications

• Minimum of 1 year as Client Service Associate required.
• 3+ years Financial Services experience preferred.
• Familiarity with CRM databases like Salesforce is a plus.

Responsibilities

• Serve as the liaison between clients and Financial Advisors.
• Prepare financial paperwork and review accounts.
• Conduct tax research and manage client onboarding.

Skills

Verbal communication skills

Written communication skills

Proficiency with Microsoft Office Suite

Knowledge of financial terminology and products

Education

Bachelor’s Degree in business, finance, economics or related

Tools

Salesforce

Microsoft Excel

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices – and growing – nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Job Summary

The Great Neck, NY office has an exciting opportunity for a Sr Client Service Associate. This role serves as the liaison between the client and the Financial Advisor (FA) as part of our High-Net-Worth team. You will work with all aspects of the client experience by helping to deliver excellent service to clients and support, including financial paperwork and financial account review preparation.

This is an on-site position working in our office Monday through Friday.

In the spirit of pay transparency, the base salary range for this position is $80,000.00 to $90,000.00. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

New Client Onboarding

• Ensures accurate completion of prospect/new client paperwork and set‑up
• Follow up on funds transfer from surrendering company
• Maintains CRM‑Salesforce database
• Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
• Record incoming assets to the appropriate blotting tool

Client Relationship Management

• Dialogues with client to understand their personal history and current financial needs
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
• May work with client’s tax or legal counsel on client concerns

Client Review Prep and Follow Up

• Gather client data and may prepare the materials for client meetings and reviews
• Conducts tax research (1099s)
• Completes any follow‑up needs for clients

Industry/Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
• Understands financial terminology and products
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attends Client Services and company educational events

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team

Education / Qualifications

• Bachelor’s Degree (or equivalent experience) in business, finance, economics or related
• 3+ years Financial Services experience preferred
• Minimum of 1 year as Client Service Associate
• Superior verbal and written communication skills
• Proficient with Microsoft Office Suite; strong proficiency with Excel
• Familiarity with Salesforce and Support Org functionality

Comprehensive Benefits Offerings

• Training and professional development
• Medical, dental and vision coverage (available to full‑time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short‑term and long‑term disability, workers’ compensation – employer paid
• 401(k) with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre‑determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (available after meeting service requirements)

Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans. This organization participates in E‑Verify. Click the following link to view Federal and E‑Verify posters: Link

OSHA Requirements

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, use the telephone and use the computer systems.

AI Screening Notice

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI‑supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.