Sr Client Service Associate

Wealth Enhancement Group, LLC; Village of Great Neck (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Paid parental leave

Job summary

Wealth Enhancement Group, LLC, located in Great Neck, NY, is seeking a Sr Client Service Associate. This role involves onboarding new clients, managing relationships, and preparing documentation for client meetings. The position requires strong communication skills and proficiency with financial tools.

The ideal candidate holds a Bachelor's degree in finance or a related field and has at least three years of financial services experience. The organization offers a competitive salary and comprehensive benefits.

Qualifications

• 3+ years financial services experience preferred.
• Minimum 1 year as a Client Service Associate.

Responsibilities

• Ensure accurate completion of client paperwork and follow up on funds transfers.
• Prepare materials for client meetings and conduct tax research.
• Assist advisor team operations to streamline processes.

Skills

Verbal and written communication skills

Proficient with Microsoft Office Suite

Strong proficiency with Excel

Familiarity with Salesforce

Education

Bachelor’s Degree in business, finance, economics or related field

Job description

Sr Client Service Associate

Wealth Enhancement is an independent wealth management firm dedicated to enriching the lives of over 80,000 households nationwide. We seek a highly motivated associate to join our Great Neck, NY office as part of the High‑Net‑Worth team, acting as the liaison between clients and financial advisors.

Primary Responsibilities

• New Client Onboarding: ensures accurate completion of prospect/new client paperwork and setup, follows up on funds transfer from surrendering company, maintains Salesforce database, researches and resolves issues with brokers, operations, and vendors, and records incoming assets to the appropriate blotting tool.
• Client Relationship Management: dialogues with clients to understand their history and financial needs, prepares account transactions, trades, deposits, withdrawals, RMDs, etc., communicates client requests, resolves issues including death claim processing, and may work with client’s tax/ legal counsel.
• Client Review Prep and Follow‑Up: gathers client data, prepares materials for meetings and reviews, conducts tax research (1099s), and completes any follow‑up needs.
• Industry and Company Knowledge: demonstrates knowledge of WEG’s suitability guidelines, operational processes, and sales model; understands financial terminology and products; proficient with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices.
• Team and Corporate Support: assists advisor team operations to streamline processes, completes operational projects supporting enhancements and changes, and communicates process and sales updates to the team.

Education & Qualifications

• Bachelor’s Degree (or equivalent experience) in business, finance, economics or a related field.
• 3+ years financial services experience preferred.
• Minimum 1 year as a Client Service Associate.
• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite; strong proficiency with Excel.
• Familiarity with Salesforce and support‑org functionality.

Compensation and Benefits

Base Salary Range: $80,000.00 – $90,000.00. The full salary grade for the Career level is $51,450.00 – $84,000.00.

• Training and professional development.
• Medical, dental and vision coverage (full‑time employees and families).
• Health Savings Account with employer contribution and Flexible Spending Accounts for medical, dependent and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short‑term and long‑term disability, workers’ compensation – employer paid.
• 401(k) with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (accrued annually; 25 PTO days after 4 years of service).
• 12 paid holidays each year (10 predetermined and 2 floating).
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure).
• Reimbursement for tuition, licensing and other credentials (after meeting service requirements).

Work Environment & Physical Requirements

This position requires the ability to stand or sit for long periods, file documents in high or low cabinets, use the telephone, and use computer systems.

Equal Opportunity Statement

Equal Opportunity Employer, including disabled and veterans. This organization participates in E‑Verify. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability or any other protected status. Personal information is handled in accordance with applicable data protection laws.