Client Service Associate / Sr. Client Service Associate

Wealth Enhancement; Deer Park (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental & vision coverage

HSA with employer contribution

Life and AD&D insurance

Disability insurance (short & long)

401(k) with match

Paid time off: 18 days PTO (25 after

Job summary

Wealth Enhancement in Deer Park, NY is seeking a Client Service Associate / Sr. Client Service Associate for an on-site role. You will support client onboarding, manage account activity, and collaborate with advisors to deliver personalized financial planning and service.

The position emphasizes relationship building, accurate record-keeping, and participation in team initiatives, with a base salary range noted and a comprehensive benefits program.

Qualifications

• Bachelor’s degree or equivalent in business, finance, economics, or related field.
• 3–5 years of relevant industry experience.
• FINRA Series 7 and 66 (or 63 and 65) licenses.
• Custodial experience with Charles Schwab or Fidelity.
• Proficiency with Microsoft Office and Salesforce.
• Workday experience preferred.
• Excellent written and verbal communication skills.
• Ability to work under deadlines and manage priorities.
• Proven ability to train new staff.
• Strong Salesforce data recording skills.
• Strong knowledge of Wealth Enhancement’s sales model.

Responsibilities

• Greet clients, keep the office organized, coordinate meetings with vendors and sponsors.
• Complete onboarding paperwork, set up systems, and manage fund transfers and CRM records.
• Engage with clients to understand history and financial needs, process transactions, and resolve requests.
• Prepare materials for client meetings and reviews, conduct tax research, and follow up on actions.
• Apply knowledge of WEG guidelines and financial products; attend events and vendor presentations.
• Mentor and train Client Service Associates; support advisor team operations and vendor management.

Skills

Communication skills

Relationship building

Mentoring team

Deadline management

Education

Bachelor’s degree in business, finance, economics, or related field

Tools

Microsoft Office Suite

Salesforce

Workday

Job description

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices nationwide.

Our Deer Park, NY office has an exciting opportunity for a Client Service Associate / Sr. Client Service Associate. This role delivers personalized support to help clients achieve their financial goals, fostering trust and long‑term relationships with clients while supporting key operational functions of the advisory team.

This is an On‑site position.

In the spirit of pay transparency, the base salary range for this position is $70,000 to $80,000, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so let’s have one.

In addition to the base salary range listed above, the full salary grade for this level is $51,450 – $84,000.

Primary Job Functions

• Reception and Office Support – Greet clients, keep the office clean and welcoming, schedule meetings with product vendors and sponsors, manage mail, and coordinate printer maintenance with vendors and technology teams.
• New Client Onboarding – Complete paperwork and system setup for prospects and new clients, follow up on fund transfers, maintain the CRM database and client files, research and resolve issues with Broker/Dealer, WEG Operations, and vendors, and record incoming assets using the appropriate blotting tool.
• Client Relationship Management – Engage with clients to understand their history and financial needs, prepare account transactions (trades, deposits, withdrawals, RMDs), communicate with clients to clarify requests and resolve issues such as death claims, and collaborate with clients’ tax or legal counsel.
• Client Review Preparation and Follow Up – Gather client data, assist in preparing materials for client meetings and reviews, conduct tax research (including 1099s), and complete review follow‑up actions.
• Industry, Product and Company Knowledge – Apply knowledge of WEG’s suitability guidelines, operational processes, and sales model; demonstrate familiarity with a wide range of financial products; attend client services and company educational events and vendor presentations.
• Team and Corporate Support – Mentor and train Client Service Associates, assist advisor team operations to streamline processes, complete operational projects, communicate process and sales updates to the team, participate in WEG sessions (Micro Monday, ATO Answers, Client Service Community, RoundTable LIVE), manage vendors according to service level agreements, and take on other projects and duties as assigned.

Education / Qualifications

• Bachelor’s degree (or equivalent experience) in business, finance, economics, or a related field.
• Minimum of 3–5 years of industry experience.
• FINRA Series 7 and 66 (or 63 and 65) required.
• Custodial experience required (Charles Schwab or Fidelity).
• Proficiency in Microsoft Office Suite and Salesforce.
• Experience with Workday preferred.
• Excellent oral and written communication skills.
• Ability to work with deadlines, be flexible under pressure, and prioritize work.
• Demonstrated ability to train new employees.
• Flawless data recording within Salesforce.
• Effective relationship building with internal and external clients.
• Strong knowledge of WEG’s sales model and industry best practices.
• Commitment to collaboration and WEG’s values and brand initiatives.

Comprehensive Benefits Offerings

• Training and professional development.
• Medical, dental and vision coverage (available to full‑time employees and their families).
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSAs) for medical, dependent, and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short‑term and long‑term disability, workers’ compensation – employer paid.
• 401(k) with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service).
• 12 paid holidays each year (10 pre‑determined and 2 floating days).
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure).
• Reimbursement for tuition, licensing, and other credentials (available after meeting service requirements).

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763‑417‑1700.

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E‑Verify. Click the following link to view Federal and E‑Verify posters: Link.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, use the telephone and use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI‑supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.