Client Service Associate (On-site)

Wealth Enhancement; Dubuque (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with match

Paid parental leave

18 days of paid time off (PTO)

Job summary

Wealth Enhancement is hiring a Client Service Associate for their Dubuque, IA office. In this in-office role, you'll support an Advisor Team by ensuring a welcoming environment, managing client onboarding, and preparing account transactions. Ideal candidates should have strong communication skills, attention to detail, and an eagerness to learn the financial industry. The position offers a salary range of $45,000 to $60,000 alongside a comprehensive benefits package including PTO, health coverage, and professional development opportunities.

Qualifications

• Interest to learn financial concepts and products.
• Ability to work as part of a team.
• Strong communication skills, both oral and written.

Responsibilities

• Greet clients and manage schedules with a welcoming environment.
• Assist with new client onboarding and paperwork completion.
• Prepare transactions and handle client requests effectively.

Skills

Customer Service

Communication Skills

Problem-solving

Attention to Detail

Education

4-year college degree

0-3 years of industry experience

Salesforce experience

Tools

Microsoft Office

Job description

Overview

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Dubuque IA office has an excellent opportunity for a Client Service Associate. In this role you will be working on an Advisor Team supporting all aspects of the client experience. We are seeking candidates that have a passion for providing exceptional client service, along with the drive and motivation to deliver results for our fast-growing Team. This is an in-office position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $45,000.00 - $60,000.00. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

• Reception/Office: Ensure office is welcoming; greet clients; schedule meetings; manage and distribute mail; order office and marketing materials; support vendors and technology sponsors.
• New Client Onboarding: Ensures accurate completion of prospect or new client paperwork and account setup; follow up on funds transfer from surrendering company; maintains (CRM) database and client files (Filing, copies, data input); record incoming assets to the appropriate blotting tool.
• Client Relationship Management: Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.; communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processing; may work with client’s tax or legal counsel on client concerns; gather client data and may prepare the materials for client meetings and reviews.
• Industry/Product/Company Knowledge: Demonstrates knowledge and can accurately execute against WE’s Suitability Guidelines, operational processes and sales model; understands financial terminology and products; working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices; attends Client Services and company educational events; may attend vendor presentations.
• Team and Corporate Support: Assists Advisor Team Operations to streamline processes; completes operational projects to support enhancements and changes; communicates process and sales updates to team.

Education/Qualifications

• 4-year college degree preferred
• 0-3 years of industry experience
• Customer Service training, knowledge or experience
• Solid oral and written communication skills
• Strong attention to detail
• Good problem-solving skills
• Proficient with Microsoft Office
• Ability and interest to learn financial concepts and products
• Ability to work with deadlines, be flexible under pressure and prioritize work
• Ability to work as a team member
• Ability to learn WE’s sales model, processes and procedures
• Ability to learn financial product features and riders
• Ability to learn the review process and how the review is completed
• Salesforce experience a plus

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary range. Thus, the entire salary range for those who are classified as the Client Service Associate level is $42,500 to $63,7500. However, the base salary range bolded above is what we expect to pay as a starting range for this position.

Onsite

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Reasonable accommodation: If you need accommodations when completing the application or during the selection process, contact the Human Resources Department at 763-417-1700.

Information provided on this application will be kept confidential and only shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify. For Federal and E-Verify posters, please view the provided link. OSHA requirements: This position may require standing or sitting for long periods, filing documents, using the telephone and computer systems. Wealth Enhancement may use AI tools to assist in resume screening, with all evaluations reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Personal information is handled in accordance with applicable data protection laws.