Client Service Manager

Wealth Enhancement; Town of Brookfield (WI); Hybrid; USD 51,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Wellness programs

Job summary

Wealth Enhancement in Brookfield, WI, seeks a Client Service Manager to onboard and service clients with complex needs. You will liaise between clients and the Financial Advisor, handling paperwork and account reviews.

This hybrid role typically requires three days in the office each week, with opportunities for career advancement. The position offers a starting salary range of $65,000 to $85,000, plus bonuses and comprehensive benefits.

Qualifications

• Bachelor’s degree preferred; suitable work experience accepted.
• 3–5 years of financial services experience preferred.
• Strong verbal and written communication skills required.
• Proficiency with Microsoft Office; Salesforce and Workday familiarity a plus.

Responsibilities

• Onboard new clients and ensure accurate paperwork and setup.
• Serve as liaison between clients and Financial Advisor; handle requests.
• Prepare account reviews, tax documents, and related paperwork.
• Maintain client files and research issues with vendors and broker/dealer.

Skills

Client onboarding

Customer service

Professional communication

Team coordination

Financial knowledge

Education

Bachelor’s degree or equivalent preferred

Tools

Salesforce

Workday

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Brookfield, WI office has an excellent opportunity to join us as a Client Service Manager. This individual will be focused on onboarding and servicing our clients. We're looking for someone with a high level of professionalism and financial knowledge to enhance our relationships with our clients who have complex service and investment needs. In this role, you will serve as a liaison between the client and the Financial Advisor and will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This is a collaborative, team-oriented environment offering career advancement opportunities.

This is a hybrid position, typically in-office 3 days per week.

In the spirit of pay transparency, we are excited to share the salary range for this position is $65,000.00 to $85,000.00, exclusive of bonuses and benefits. This role is also eligible to participate in the discretionary Team bonus plan. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so let’s have one.

Primary Job Functions

New Client Onboarding

• Ensures accurate completion of prospect/new client paperwork/set up
• Follows up on funds transfer from surrendering company
• Maintains Salesforce database and client files (filing, copies, data input)
• Researches and follows up on any issues with the Broker/Dealer, WEG Operations, and vendors
• Records incoming assets to the appropriate blotting tool

Client Relationship Management

• Dialogues with client to understand their personal history and current financial needs
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processing
• May work with client’s tax or legal counsel on client concerns

Client Review Prep and Follow Up

• Gathers client data and may prepare the materials for client meetings and reviews
• Conducts tax research (1099s)
• Completes any review follow-up needs for client

Industry / Product / Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s suitability guidelines, operational processes, and sales model
• Understands financial terminology and products
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
• Attends client services and company educational events
• May attend vendor presentations

Education/Qualifications

• Bachelor’s degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3–5 years of financial service experience preferred (we welcome candidates both more and less experienced to apply as well)
• Superior verbal and written communication skills required
• Proficient with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Experience with Workday preferred

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living, and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified at the individual contributor level is $51,450.00 to $85,000.00. However, the base salary range bolded above ($65,000.00 to $85,000.00) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.