Client Service Associate

Wealth Enhancement Group; Washington, Northern (Washington County, KY); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with match and profit sharing

Paid time off (PTO)

Life and AD&D insurance

Health Savings Account with employer

Disability insurance

Job summary

Wealth Enhancement Group seeks a Client Service Associate to be the first point of contact for clients at our Fort Washington, PA office. The role delivers administrative and operational support to financial advisors, coordinates meetings, manages requests, and ensures smooth day-to-day office operations.

The position is on-site, with a starting hourly range of $24–$28 and a salary grade of $42,500–$63,750. The role emphasizes client experience, CRM accuracy, and cross-functional collaboration.

Qualifications

• Bachelor's degree in a relevant discipline.
• Customer service training, knowledge, or experience.
• Interest in learning financial concepts and products.
• Ability to work with deadlines, remain flexible under pressure, and prioritize work.
• Ability to work collaboratively as a team member.
• Ability to learn WEG's sales model and procedures.
• Strong attention to detail and effective problem-solving skills.

Responsibilities

• Greet clients and ensure the office is clean and welcoming.
• Schedule meetings with product vendors and sponsors.
• Manage and distribute mail and coordinate overnight deliveries.
• Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology.
• Ensure accurate completion of prospect and new client paperwork and setup.
• Maintain the CRM database and client files, including filing, copies, and data input.
• Record incoming assets to the appropriate tracking tool.
• Engage with clients to understand their personal history and current financial needs.
• Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs).
• Communicate to understand client requests, resolve issues directly or elevate to advisors as appropriate.
• Collaborate with clients' tax or legal counsel as needed.
• Gather client data and prepare materials for meetings and reviews.
• Conduct tax research, such as for IRS Forms 1099.
• Complete follow-up actions resulting from client reviews.
• Demonstrate knowledge of WEG's Suitability Guidelines and sales model.
• Maintain proficiency with financial products and terminology.
• Attend client services and company educational events.

Skills

Customer service

Deadline-driven

Team player

MS Office

Salesforce

Workday

AI tools

Education

Bachelor's degree

Customer service training

Interest in finance concepts

Ability to work under deadlines

Tools

Salesforce

Workday

Microsoft Office

Job description

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Fort Washington, PA office has an exciting opportunity for a Client Service Associate! As the primary point of contact for clients, this role is instrumental in fostering a welcoming office environment and delivering an exceptional client experience. The Client Service Associate provides comprehensive administrative and operational support to financial advisors, coordinates meetings and communications, manages account and service requests, and ensures seamless day-to-day office operations. This role is an On‑site position. In the spirit of pay transparency, we are excited to share that the hourly rate for this position is $24 to $28 per hour, depending on experience. The entire salary grade for those who are classified as this level is $42,500 - $63,750. However, the base salary range bolded above ($24 to $28 per hour) is what we expect to pay as a starting range for this position.

Primary Job Functions

Reception and Office Support

• Greet clients and ensure the office is clean and welcoming
• Schedule meetings with product vendors and sponsors
• Manage and distribute mail and coordinate overnight deliveries
• Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology

Technology New Client Onboarding

• Ensure accurate completion of prospect and new client paperwork and setup
• Follow up on funds transfers from surrendering companies
• Maintain the CRM database and client files, including filing, copies, and data input
• Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate tracking tool

Client Relationship Management

• Engage with clients to understand their personal history and current financial needs
• Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
• Communicate to understand client requests, resolve issues directly or elevate to advisors as appropriate, including death claim processing
• Collaborate with clients' tax or legal counsel as needed

Client Review Preparation and Follow‑Up

• Gather client data and prepare materials for meetings and reviews
• Conduct tax research, such as for IRS Forms 1099
• Complete follow‑up actions resulting from client reviews

Industry, Product, and Company Knowledge

• Demonstrate knowledge of and adherence to WEG's Suitability Guidelines, operational processes, and sales model
• Understand financial terminology and product offerings
• Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend client services and company educational events; may attend vendor presentations

Team and Corporate Support

• Assist advisor team operations to streamline processes
• Complete operational projects to support enhancements and changes
• Communicate process and sales updates to the team
• Mentor and train Client Service Associates
• Manage vendors to Service Level Agreements
• All other duties as assigned

Education / Qualifications

• Bachelor's degree (or equivalent experience) in a relevant discipline
• Customer service training, knowledge, or experience
• Interest in learning financial concepts and products
• Ability to work with deadlines, remain flexible under pressure, and prioritize work
• Ability to work collaboratively as a team member
• Ability to learn WEG's sales model and WEG/LPL processes and procedures
• Ability to learn financial product features and riders
• Ability to learn the client review process and its completion
• Strong attention to detail and effective problem‑solving skills
• Superior verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software
• Familiarity with Salesforce and Support Org functionality
• Experience with Workday preferred
• Demonstrated ability to effectively use AI tools and technologies in daily work, including crafting prompts, evaluating AI‑generated content, and integrating AI tools to enhance productivity while maintaining quality standards
• Comfort with learning new AI applications and adapting to evolving AI tools and methodologies

Comprehensive Benefits Offerings

• Training and professional development
• Medical, dental and vision coverage (Available to full‑time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short‑term and long‑term disability, workers compensation – employer paid
• 401(k) with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre‑determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700. Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems. OSHA Requirements.