Sr. Client Manager (Manufacturing)

NTT DATA, Inc.; Itasca (IL); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Client Manager to drive growth and retention across key accounts. This role focuses on building strong relationships, understanding client needs, and delivering tailored solutions. You will leverage your sales acumen to influence and inspire clients, ensuring satisfaction throughout their journey. Join a forward-thinking company committed to innovation and excellence, where your contributions will make a significant impact on clients and society alike. If you're passionate about sales and client management, this opportunity is perfect for you.

Qualifications

• Advanced experience in global partner management and sales environments.
• Relevant vendor certifications are advantageous.

Responsibilities

• Manage and grow relationships to drive land, expansion, and renewals.
• Generate demand by assisting clients to identify current needs.

Skills

Sales Business Acumen

Client Engagement

Sales Solution Skills

Sales Pursuit

Global Partner Management

Education

Bachelor's degree in Business or Sales

Tools

Salesforce.com

Job description

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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Client Manager is an advanced subject matter expert. This is a quota-bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business.

The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts.

The Senior Client Manager is required to pursue leads identified by aligned lead generation representatives/business development representatives.

What You'll Be Doing

In this role you will:

• Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3.
• Pursue leads identified by aligned Lead Generation/Business Development Representatives.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
• Influence and work closely with vendors/partners to achieve required results.
• Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
• Develop open and effective channels of communication with each client within the assigned account.
• Encourage revenue growth by inspiring clients to additional services.
• Become the reliable point of contact for clients, establishing a strong business relationship.
• Take ownership of a range of accounts within the assigned segments.
• Determine the best solution requirements for each client that can be deployed by other departments.
• Build enduring relationships and understand the client industry, business environment and strategy to identify current and future opportunities for the organization.
• Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitor and control financial governance and compliance throughout an area of specialization to manage financial costs.
  
  

This role is perfect for you if you:

• Have sales business acumen, supporting successful selling through organizational and business outcome mindset. Focus on planning, leveraging tools and data, and understanding the client’s business to bring value from the company's services.
• Possess sales client engagement and management skills to effectively manage and analyze the client throughout the lifecycle, building trust and lasting relationships.
• Have sales solution skills, knowledgeable about the company’s offerings, client applications, use cases, and market trends, to position as an expert client advisor.
• Are skilled in sales pursuit, capable of creating success by identifying and advancing opportunities at prospects and clients, coordinating resources to close sales.
• Hold a Bachelor's degree or equivalent in business or a sales-related field.
• Relevant vendor certifications are advantageous.
• Have advanced experience in global partner management, sales environments, or customer service roles.
• Experience in the IT or professional services industry focusing on business development and sales.
• Experience in driving alignment to a common vision across stakeholders for sales growth.
• Advanced sales orientation, working with clients and business teams to create solutions and services.
• Experience in a similar client manager role.
• Proficiency with Salesforce.com platform.

Workplace type:

Remote Working

About NTT DATA

NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion annually in R&D to help organizations and society move confidently into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries with a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and application development and management. NTT DATA is part of NTT Group, headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA embraces diversity and is committed to providing an environment free of discrimination and harassment. We do not discriminate based on age, race, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.