Sr. Client Manager (Manufacturing)

Applicable Limited; Itasca (IL); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Senior Client Manager, where your expertise will drive client satisfaction and business growth. In this pivotal role, you will manage and expand relationships with key accounts, ensuring their needs are met while identifying new opportunities for collaboration. Your sales acumen and ability to influence stakeholders will be crucial in fostering enduring partnerships. With a commitment to diversity and innovation, this organization offers a dynamic environment that encourages professional growth and development. If you are passionate about making a difference and excel in client management, this is the perfect opportunity for you.

Qualifications

• Advanced experience in a global partner management role.
• Possess sales client engagement and management skills.

Responsibilities

• Manage and grow client relationships to drive revenue growth.
• Pursue leads and minimize churn in assigned accounts.

Skills

Sales Business Acumen

Client Engagement and Management

Sales Solution Skills

Sales Pursuit Skills

Advanced Sales Orientation

Education

Bachelor's degree in Business or Sales

Tools

Salesforce.com

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Client Manager is an advanced subject matter expert. This is a quota-bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business.

The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts. The Senior Client Manager is required to pursue leads identified by aligned lead generation representatives/business development representatives.

What you'll be doing

In this role you will:

• Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3.
• Pursue leads identified by aligned Lead Generation/Business Development Representatives.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
• Influence and work closely with vendors/partners to achieve required results.
• Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
• Develop open and effective channels of communication with each client within the assigned account.
• Encourage revenue growth by inspiring clients to additional services.
• Become the reliable point of contact for clients that is required to establish a strong business relationship.
• Take ownership of a range of accounts within the assigned segments.
• Determine the best solution requirements for each client that can be deployed by other departments.
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization.
• Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitor and control financial governance and compliance throughout an area of specialization in order to manage financial cost.

This role is perfect for you if you:

• Have sales business acumen with skills supporting successful selling through organizational and business outcome mindset.
• Possess sales client engagement and management skills to effectively manage and analyze the client throughout the client lifecycle.
• Have sales solution skills with knowledge of the company’s offerings, client applications, use cases and market trends.
• Are skilled in sales pursuit to create success by identifying and advancing opportunities at assigned prospects and clients.
• Hold a Bachelor's degree or equivalent in business or a sales related field.
• Have relevant vendor certifications (advantageous).
• Have advanced experience in a global partner management role.
• Have advanced experience in a sales environment and/or customer service role.
• Have advanced experience in the IT or professional services industry with a focus on business development and/or sales.
• Have advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Have advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
• Have advanced experience gained in a similar client manager role.
• Have advanced experience working with Salesforce.com contact platform.

Workplace type: Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.