Senior Client Manager (Manufacturing)

Applicable Limited; South Carolina; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Client Manager to drive client satisfaction and retention while managing key accounts. This role involves leveraging sales acumen to enhance client relationships and expand service offerings. The ideal candidate will possess advanced experience in sales and client management, with a strong focus on business development in the IT or professional services industry. Join a company that values diversity and offers a dynamic remote working environment, where your contributions will make a significant impact on client success and company growth.

Qualifications

• Sales experience in a global partner management role is essential.
• Advanced skills in client engagement and management throughout the lifecycle.

Responsibilities

• Manage and grow relationships to drive renewals and expansion.
• Minimize churn and maximize retention in assigned accounts.
• Develop effective communication channels with clients.

Skills

Sales Business Acumen

Client Engagement

Sales Solution Skills

Sales Pursuit

Vendor Management

Communication Skills

Education

Bachelor's degree in Business or Sales-related field

Tools

Salesforce.com

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Senior Client Manager is an advanced subject matter expert. This is a quota-bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business.

The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts.

The Senior Client Manager is required to pursue leads identified by aligned lead generation representatives/business development representatives.

What you'll be doing

In this role you will:

• Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts.
• Pursue leads identified by aligned Lead Generation/Business Development Representatives.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
• Influence and work closely with vendors/partners to achieve required results.
• Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecasts.
• Develop open and effective channels of communication with each client within the assigned account.
• Encourage revenue growth by inspiring clients to additional services.
• Become the reliable point of contact for clients that is required to establish a strong business relationship.
• Take ownership of a range of accounts within the assigned segments.
• Determine the best solution requirements for each client that can be deployed by other departments.
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization.
• Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitor and control financial governance and compliance throughout an area of specialization in order to manage financial costs.

This role is perfect for you if you:

• Have sales business acumen, focusing on planning, leveraging tools and data, and concentrating on company business requirements.
• Possess sales client engagement and management skills to effectively manage and analyze the client throughout the client lifecycle.
• Have sales solution skills, understanding the company’s offerings and applying them to individual client and prospect situations.
• Are skilled in sales pursuit, creating success by identifying and advancing opportunities at assigned prospects and clients.
• Hold a Bachelor's degree or equivalent in business or a sales-related field.
• Have relevant vendor certifications that would be advantageous.
• Possess advanced experience in a global partner management role.
• Have advanced experience in a sales environment and/or customer service role.
• Have advanced experience in the IT or professional services industry with a focus on business development and/or sales.
• Have advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Have advanced sales orientation with experience working with clients and business teams to create sales-oriented solutions and services.
• Have advanced experience gained in a similar client manager role.
• Have advanced experience working with Salesforce.com contact platform.

Workplace type: Remote Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.