Sr. Production Manager

HH Global; Chicago (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

An established industry player is seeking a Sr. Production Manager to oversee direct mail and print production. In this fully remote role, you'll manage complex projects, ensuring quality and competitive pricing while collaborating with various stakeholders. Your expertise in direct mail production and project management will be crucial as you navigate vendor relationships and maintain project timelines. This position offers an exciting opportunity to contribute to innovative marketing programs while enjoying a comprehensive benefits package, including healthcare and generous PTO. If you're passionate about production management and thrive in a dynamic environment, this role could be your next career step.

Benefits

Healthcare, dental, vision insurance

Short-term and long-term disability coverage

401k with company match

16 days PTO + 9 holidays + 3 floating holidays

Qualifications

• 3+ years of direct mail production and mailing services experience.
• Proven success in purchasing and managing complex product categories.

Responsibilities

• Manage all production aspects on behalf of the client and ensure timely delivery.
• Build relationships with clients and liaise with stakeholders for project success.

Skills

Direct Mail Production

Project Management

Client Relationship Management

Negotiation Skills

Microsoft Excel

Problem Solving

Mail Logistics

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

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Purpose of Job

The Sr. Production Manager will be responsible for all aspects of direct mail and print production, purchasing, and execution of client marketing programs. This person works with client stakeholders, suppliers, internal team members, and external stakeholders to ensure projects are purchased and executed in a way that guarantees quality and competitive pricing while overseeing and executing a high volume of complex projects.

This will be a fully remote position based in the United States.

Key Responsibilities

1. Gather project requirements and manage all production aspects on behalf of the client, working with vendors on delivery timetables and maintaining updated project status.
2. Input all project specifications and relevant data into an internal procurement system and maintain key data points, including customer quotes, purchase orders, and invoices.
3. Execute projects within contract-specified timelines, according to budget requirements and quality standards.
4. Build relationships and communication channels with clients to ensure smooth workflow and handoffs.
5. Liaise between internal and external stakeholders, agencies, and suppliers to ensure quality and on-time delivery within budget.
6. Perform data segmentation, list manipulation, and write lettershop instructions for complex direct mail campaigns.
7. Manage project quoting and procurement of print and direct mail projects, including lettershop and postage optimization responsibilities.
8. Identify and develop programmatic solutions that are beneficial and economical.
9. Provide high-quality customer service, communicating to clients with relevant status updates.
10. Assist Account Managers in compiling account and project updates for key presentations.
11. Escalate production issues immediately to management.
12. Handle diverse product categories, including direct mail, POP/POS, and branded merchandise.
13. Prepare for press checks with or without clients and ensure necessary experts are present to manage the process.

Knowledge, Skills + Experience

1. 3+ years of direct mail production experience.
2. 3+ years mailing services experience, including lettershop, postal, and mail logistics.
3. Bachelor’s degree or equivalent work experience.
4. Proven success in purchasing within manufacturing, client, or agency environments.
5. Experience managing multiple complex product categories independently.
6. Strong relationship-building skills through client interfacing.
7. Skilled in project management, planning, analysis, and problem solving.
8. Experience negotiating costs and schedules with suppliers and vendors.
9. Ability to work independently and as part of a team.
10. Advanced proficiency in Microsoft Office, especially Excel.
11. Aptitude for learning new technology.
12. Excellent verbal and written communication skills.
13. Ability to adapt in fast-paced environments.

Company Benefits

• Healthcare, dental, vision insurance
• Short-term and long-term disability coverage
• 401k with company match
• 16 days PTO + 9 holidays + 3 floating holidays

US salary range: $70,000 - $90,000, based on experience and other factors.