Key Responsibilities
- Product Delivery Support: Participates in planning and product backlog prioritization, supporting iterative solution development. Lead end-to-end business and system impact assessments for new applications, enhancements, and integrations by identifying dependencies, data impacts, operational considerations, security requirements, and downstream effects across enterprise systems.
- Business Analysis & Solution Design: Independently performs discovery and analysis oncomplex, cross-functional initiatives. Analyzes operational data, system performance, and process metrics to identify improvement opportunities and recommend actions.
- Requirements Gathering & Documentation: Elicit, analyze, and document clear business and technical requirements through interviews, workshops, and process evaluations ensuring requirements are complete, testable, traceable and aligned to measurable business outcomes. Translate business needs into scalable, compliant, and value-driven solution.
- Data Analysis & Insights: Uses data and metrics to quantify business impact, adoption, performance gaps, and improvement opportunities.
- Testing & Quality Assurance: Improves implementation readiness through clear UAT planning, stakeholder alignment, training support, and deployment readiness criteria. Facilitation and execution of user acceptance testing (UAT).
- Continuous Process Improvement: Drive continuous improvement initiatives to enhance efficiency and reduce costs. Supports operational efficiency by identifying process improvements, automation opportunities, and system enhancements.
- Documentation & Communication: Create detailed business and functional requirements, process flows, system context diagrams, and training materials tailored to both technical and business audiences.
- Project Management: May lead smaller-scale business or system change efforts when appropriate.
Required Qualifications
- Bachelor's degree in business administration, Information Systems, Computer Science, or related field.
- 7+ years of experience in business systems analysis, IT business analysis, product analysis, or related technology delivery roles.
- Experience documenting business requirements, functional requirements, user stories, acceptance criteria, process flows, and system/data integration needs.
- Experience supporting enterprise systems, third-party integrations, APIs, reporting/data flows, or line-of-business applications.
- Strong analytical, facilitation, communication, and stakeholder management skills.
- Strong Experience with Smartsheet, Jira, Azure DevOps, Lucidchart, Confluence, or similar tools.
- Advanced SQL skills for data analysis and validation
- Experience supporting Agile delivery, UAT, release readiness, and operational change.
- Experience with analyzing JSON, XML, C+, HTML and other technical structures
Strongly Preferred Qualifications
- Experience with automotive industry, F&I, insurance, or regulated environments.
- Experience with implementations, conversions, system migrations, or vendor-supported platforms.
Core Skills/Competencies:
- Strategic Thinking: Aligns technology solutions with business objectives
- Analytical Skills: Leverages data to inform decisions and identify trends
- Agile Mindset: Experienced in user stories, backlog management, and iterative delivery
- Communication: Effectively translates technical concepts for diverse audiences
- Leadership & Collaboration: Influences cross-functional teams and drives alignment
- Problem Solving: Applies innovative thinking to deliver practical solutions
Physical Demands:
- Some travel may be required for evaluation of program changes, including overnight stays.
- Duties require employees to type and look at the computer screen for long periods of theday.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.