Sr. Business Analyst

VIVA USA Inc; Harrisburg (Dauphin County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Restaurant nearby

Job summary

VIVA USA Inc is seeking a Sr. Business Analyst to lead requirements gathering, design, and testing for the CAI modernization project.

You will work with business SMEs and the delivery team to map requirements to user stories and acceptance criteria, while ensuring security, accessibility, and compliance. The role requires strong testing background, UAT coordination, and the ability to communicate with product managers, data modelers, developers, and product owners.

Qualifications

• 7+ years as a Business Analyst, including Sr. Analyst
• Experience analyzing legacy applications or leading digital transformation requirement gathering
• Strong ability to translate requirements into clearly understood user stories
• Working knowledge of Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar)
• Experience with testing of large projects and coordinating UAT
• Excellent written and verbal communication with technical and non-technical audiences
• Strong organizational and prioritization skills
• Experience with enterprise application modernization and process improvement
• Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance

Responsibilities

• Document existing requirements of the CAI application and verify all key functionality
• Prioritize requirements and link to legislative/policy requirements where applicable
• Work with various business units to recommend system improvements
• Propose new features delivering business value
• Translate business requirements into clear user stories and define acceptance criteria
• Assist in analyzing technical approaches and integration decisions
• Support change management, user adoption, and training for the modernized solution
• Ensure alignment with security, accessibility, data privacy, and compliance
• Identify risks, dependencies, and impediments; provide status updates to IT leadership and sponsors

Skills

Agile/Scrum

User stories documentation

Requirement gathering

Testing/UAT coordination

Communication skills

Project coordination

Risk identification

Documentation

Tools

Azure DevOps

Jira

Job description

Hybrid Work: Candidates are expected to be in the office 2 days a week (offices available statewide) with one of those days being Wednesday. 3 days can be worked from home/remote.

Position Summary

The clientis seeking an experienced Sr. Business Analyst to work on requirement gathering, design and testing for the modernization of the Commission’s CAI application. The CAI application is critically important for resolving complaints from the public with utilities companies. A three-year long modernization effort is about to start that will involve the planning and delivery of this exciting project. This role will be responsible for working with the business unit subject matter experts and identifying and recommending key system improvements while retaining the existing key functionality and ensuring it is migrated to the new system. This role requires someone with a strong background in identifying ways to make process improvements wherever they can occur. This position will require an individual that can work well with a team and be able to work independently. This role will make recommendations to the business unit, be able to clearly document them and be able to discuss in detail with other team members such as the Product Manager, Data Modeler, Developers, and Product Owner. This individual will also need a strong testing background and will be able to test the functionality of the system to verify the accuracy of the changes.

Key Responsibilities

• Document the existing requirements of the CAI application and verify all key functionality is accounted for.
• Prioritizes requirements, link them to legislative/policy requirements where applicable
• Work with the various business units and make recommendations for system improvements.
• Propose new features that bring business value to the system.
• Work directly with the Product Manager in the translation of business requirements into clear user stories and define the acceptance criteria.
• Assist in analyzing technical approaches (including potential platform, architecture, and integration decisions) as needed.
• Work with the Product Manager as needed to assist in assuring business requirements is clearly understood by the technical delivery team.
• Support change management, user adoption, and training efforts related to the modernized solution as needed.
• Ensure the product aligns with Commonwealth and clientstandards for security, accessibility (WCAG), data privacy, and compliance.
• Help identify risks, dependencies, and impediments.
• Provide regular status updates and recommendations to IT leadership and business sponsors.

Skill - Required / Desired - Amount of Experience

• Business Analyst of which at least three are in a Sr. Analyst role. - Required - 7 Years
• Demonstrated experience analyzing legacy applications or leading digital transformation requirement gathering. - Required
• Strong experience gathering requirements and translating them into clearly understood user stories. - Required
• Working knowledge of Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar). - Required
• Experience with the testing of large projects. - Required
• Experience leading and coordinating UAT - Required
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences. - Required
• Strong organizational and prioritization skills with the ability to manage competing demands. - Required
• Experience with analysis as it relates to enterprise application modernization (e.g., migrating from legacy platforms, moving to modern architecture - Highly desired
• Experience with process improvement and business process reengineering. - Highly desired
• Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance requirements. - Highly desired
• Previous experience working with Commonwealth of client agencies or similar public-sector organizations. - Highly desired

Notes

Hybrid Work: Candidates are expected to be in the office 2 days a week (offices available statewide)with one of those days being Wednesday. 3 days can be worked from home/remote.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status