Senior Business Analyst

S R INTERNATIONAL INC; Harrisburg (Dauphin County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Pennsylvania Public Utility Commission (PA PUC) is seeking a Senior Business Analyst to support the CAI modernization project in Harrisburg, PA. You will gather requirements, write user stories and acceptance criteria, participate in testing (UAT), and collaborate with Product Managers, Owners, and developers across an Agile team.

This three-year initiative focuses on modernization while preserving essential functionality and complying with public-sector standards.

Qualifications

• Experience documenting CAI application requirements and ensuring critical functionality is retained.
• Ability to translate business requirements into clear user stories and acceptance criteria.
• Strong experience with UAT, functional testing, and large project testing.

Responsibilities

• Document and validate CAI application requirements; ensure critical functionality is retained.
• Prioritize requirements and map them to legislative and policy requirements.
• Collaborate with business units to identify system and process improvements.
• Propose features delivering measurable business value.
• Translate business requirements into user stories and acceptance criteria with the Product Manager.
• Support testing, validation, and readiness activities.
• Ensure alignment with security, accessibility, and compliance standards.

Skills

Senior Business Analyst

Requirements gathering

User stories

Acceptance criteria

Agile/Scrum

UAT

Stakeholder management

Communication

WCAG 2.1

Public-sector compliance

Tools

Azure DevOps

Jira

YAFOS Certification

Job description

Job title: Senior Business Analyst Job Code: PA 811650 Client: Pennsylvania Public Utility Commission (PA PUC) Location: Harrisburg, PA / Pennsylvania – Hybrid Duration: Until 07/03/2027 Work Hours: Monday–Friday, standard business hours Work Location: Pennsylvania offices – 2 days onsite per week, including Wednesday; 3 days remote Closing Date: 09/21/2026 at 4:00 PM

Position Overview

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Senior Business Analyst to support the modernization of the Commission’s CAI application, which is critical for resolving public complaints involving utility companies.

This is part of a three-year modernization initiative involving requirements gathering, design, testing, and delivery. The Senior Business Analyst will work closely with business SMEs, Product Managers, Product Owners, Data Modelers, and Developers to identify system improvements, preserve key existing functionality, and transition it to the modernized solution.

The ideal candidate will have strong experience in business analysis, requirements gathering, process improvement, user stories, UAT/testing, Agile/Scrum, and public-sector compliance, with the ability to work independently and collaboratively.

Required Skills

• Strong Senior Business Analyst experience
• Requirements gathering, analysis, and documentation
• Experience translating business requirements into user stories and acceptance criteria
• Strong process improvement and system modernization experience
• Experience with UAT, functional testing, and testing large projects
• Experience working with Product Managers, Product Owners, Developers, and Data Modelers
• Agile/Scrum methodologies
• Experience identifying and managing risks, dependencies, and impediments
• Strong communication and stakeholder management skills
• Ability to analyze existing functionality and recommend system improvements
• Experience prioritizing requirements and connecting them to business, legislative, or policy requirements
• Knowledge of WCAG 2.1 / accessibility requirements
• Understanding of security, data privacy, accessibility, and public-sector compliance requirements

Preferred Skills

• Azure DevOps
• Jira
• YAFOS Certification
• Experience with public-sector applications
• Experience with large-scale application modernization
• Experience supporting change management, user adoption, and training
• Experience with utility, regulatory, or government environments

Key Responsibilities

• Document and validate existing CAI application requirements and ensure critical functionality is retained.
• Prioritize requirements and link them to applicable legislative and policy requirements.
• Work with business units to identify and recommend system and process improvements.
• Propose new features that deliver measurable business value.
• Partner with the Product Manager to translate business requirements into clear user stories and acceptance criteria.
• Assist with analysis of technical approaches, platforms, architecture, and integration decisions as required.
• Ensure business requirements are clearly understood by the technical delivery team.
• Support change management, user adoption, and training activities.
• Ensure the modernized product aligns with Commonwealth and PA PUC standards for security, accessibility, data privacy, and compliance.
• Identify and track risks, dependencies, and impediments.
• Provide regular status updates, analysis, and recommendations to IT leadership and business sponsors.
• Participate in system testing and validation to ensure functionality and changes meet business requirements.

Important Notes

Hybrid position: 2 days onsite per week in Pennsylvania, with Wednesday required onsite; remaining 3 days may be worked remotely.

Offices are available statewide in Pennsylvania.

Candidates should be prepared to work effectively with both business and technical stakeholders.

Strong testing and application modernization experience is highly important for this role.

Primary Skills

Senior Business Analyst, Requirements Gathering, User Stories, Acceptance Criteria, Agile/Scrum, Azure DevOps, Jira, UAT, Functional Testing, Application Modernization, Process Improvement, WCAG 2.1, Public-Sector Compliance, Security, Data Privacy, Risk Management, Dependency Management, Stakeholder Management, YAFOS Certification

Flexible work from home options available.